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The 6 Qualities of Great Customer Service

The 6 Qualities of Great Customer Service

We have an idea of what great customer service is. How many of us actually put that into practice? What are your company policies when it comes to providing excellent customer service? Are you treating customers how you’d like to be treated?  Great customer...

The Evolution of Customer Service in 2020

The Evolution of Customer Service in 2020

First, there were goods. Then came services. And today, it’s all about experiences. In today’s economy, it’s all about experiences. So when it comes to customers, there’s been a shift away from ‘customer service’ towards a more holistic view — the customer...

How to Build a Team That Loves Working For You

How to Build a Team That Loves Working For You

“Culture is simply a shared way of doing something with a passion.”  – Brian Chesky, Co-Founder, CEO, Airbnb If you’ve ever held a job with poor work culture, you probably know just how unpleasant an experience it can be. Power-tripping bosses, unprofessional...

How to Choose The Best Call Center For Your Business

How to Choose The Best Call Center For Your Business

"Every great business is built on friendship."  -JC Penney JC Penney hit the nail on the head when he said, “Every great business is built on friendship”. It’s totally true — When you foster a strong, positive relationship with the customer, your business will...

7 Tips For Consistently Unbeatable Customer Service

7 Tips For Consistently Unbeatable Customer Service

"Good customer service costs less than bad customer service." -Sally Gronow Having a product that your consumers love is great, but it’s only half the equation. Your customer service is the other half — And if it’s unreliable, unhelpful, or difficult to use, then you...

The Benefits of A Good Business Reputation

The Benefits of A Good Business Reputation

Having a positive online reputation leads to higher trust, more credibility, better talent, and less risk. Your online business reputation matters now more than ever. Getting found on the first page of a Google search is one thing, but what your leads see when they...

Understanding & Achieving REVENUE GROWTH

Understanding & Achieving REVENUE GROWTH

So here comes another annual meeting where the different departments present reports updating their progress at the close of the financial year. It’s expected that every department has contributed in some significant way to the revenue generated for that year. So… how...