BLOGS

Client Support and Relation

Client Support and Relation

When was the last time you had a great customer experience? Do you remember what was great about it? Was it: the automated robot voice that controlled your experience? the maze of numbers and options that never let you talk to a human? the 90 minutes you...

Call Center Customer Service Tips

Call Center Customer Service Tips

The fact of the matter remains that your selected B2B call agency is going to do most of the interactions with your customers. They serve as the face of your product or service. Bearing this in mind, we’ve compiled a short list of call center customer service tips...

Understanding Customer Service Expectations

Understanding Customer Service Expectations

It’s the usual day when the customer service line rings once more. Without apprehension, you reach for the button to patch that call in. It’s a customer, named Cathy,  seeking some guidance. She wants to follow through with a scheduled pickup at one of your B2B’s...

Virtual Sales Assistant — Why Do You Need Them?

Virtual Sales Assistant — Why Do You Need Them?

While virtual sales assistants have been mainstream for a while now, the COVID 19 pandemic has brought this valuable resource more to the forefront than ever. The drive for most companies is to gain full automation by 2020, even with the pandemic. Automation does...

Helpdesk Solutions

Helpdesk Solutions

Just when you think that you’ve covered all the bases on your website, here comes a customer with a question for clarification on something. Or maybe another customer has a faulty report and would appreciate advice moving forward. Whatever the case, helpdesk solutions...

How to Delight Customers & Them Feel Valued

How to Delight Customers & Them Feel Valued

“A satisfied customer is one who will continue to buy from you, seldom shop around, refer other customers and in general be a superstar advocate for your business.” —Gregory Ciotti A satisfied customer is good news. It means you’ve fulfilled your promise to meet their...

How to Improve Workplace Culture:  6 Simple Strategies

How to Improve Workplace Culture: 6 Simple Strategies

"Create the kind of workplace and company culture that will attract great talent. If you hire brilliant people, they will make work feel more like play." — Sir Richard Branson What makes an organization a good place to work for employees? If you said it related to pay...