BLOGS

“Automation is good, so long as you know exactly where to put the machine.” - Eliyahu Goldratt Attention is currency, and the person who holds their market’s the best is winning. This is precisely why it’s absolutely invaluable to have a website that captures and...

So here comes another annual meeting where the different departments present reports updating their progress at the close of the financial year. It’s expected that every department has contributed in some significant way to the revenue generated for that year. So… how...

“The best way for contact centers to increase efficiency is trust.” -Vincent Nero @Successories For owners, contact center efficiency is a common issue to have at various stages in business growth. Efficiency is also directly correlated with the reduction of overhead...

Can you name a nine letter word that is absolutely necessary to succeed in any business? If you can’t, we can. That word you’re looking for is REFERRALS. We know that getting referrals is easier said than done. Which brings us to the next question:  How does a...

What can marketers do with their loyalty programs to earn greater trust, commitment and advocacy?  Without a thriving customer base, a business will simply fall flat. But a thriving customer base is the hallmark trait of a successful business! These customers are...

Delightion. Sounds like a silly term doesn't it? It might be, but once you dive into the inbound marketing customer service support, it makes a bit of sense. You capture leads, convert those leads to customers, but then what? You want to retain them, right? So, in...

Creating a loyal fan base can help you cut marketing costs and save time — which you can then spend focusing on your business. I saw a guy jogging near my home recently. That's not unusual. But the guy has an enormous Puma Hybrid Astro logo prominently tattooed on one...

The more empathy you have with your customers, the more they will value their relationship with you - and your products. Great communication is, at its core, a two-way street. One person is speaking, while the other is listening. But in the age of modernized...

Answering the phone is serious business. What's on the other end of your phone line? Excellent customer service is about meeting your customer where they’re at. But sometimes this can be a bit nerve wracking for customer service representatives, as not all customers...

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices.   - The New York Times Almost none of us were expecting a global pandemic. The economic impact has been palpable— At...