BLOGS

Delightion. Sounds like a silly term doesn't it? It might be, but once you dive into the inbound marketing customer service support, it makes a bit of sense. You capture leads, convert those leads to customers, but then what? You want to retain them, right? So, in...

Creating a loyal fan base can help you cut marketing costs and save time — which you can then spend focusing on your business. I saw a guy jogging near my home recently. That's not unusual. But the guy has an enormous Puma Hybrid Astro logo prominently tattooed on one...

The more empathy you have with your customers, the more they will value their relationship with you - and your products. Great communication is, at its core, a two-way street. One person is speaking, while the other is listening. But in the age of modernized...

Answering the phone is serious business. What's on the other end of your phone line? Excellent customer service is about meeting your customer where they’re at. But sometimes this can be a bit nerve wracking for customer service representatives, as not all customers...

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices.   - The New York Times Almost none of us were expecting a global pandemic. The economic impact has been palpable— At...

“Choosing the right call center for your business comes down to what your needs are. Learn as much as you can about the companies in the market, all the features they have to offer, and their pricing (including contract terms).” – The Business Journals; Twitter:...

Customer service isn’t just a buzzword. When done right, it works to attract, retain, and convert more customers.  - Scott Miraglia, CEO, Elevation Marketing The truth is, any business is only as successful as its success in making its customers happy. What this...

“Customer service should not be a department. It should be the entire company.” -Tony Hsieh Since our inception in 1991, QCSS, Inc. has prided itself on not just offering cutting edge customer service services to our clients, but being on the cutting edge of...

“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” Most of us have had negative customer service experiences. Maybe it was an overly-assertive salesperson, long call hold times, or a...

There’s no way you can keep up with the Joneses’ if you don’t adopt a Responsive Approach. Creating an agile approach to your customer service efforts is critical to enforce change at the drop of a hat.  -Daniela Puzzo Customer service is an extremely dynamic...