BLOGS

It’s winter and the flu season is in full swing. The flu virus is spreading like wildfire. Plus, with different symptoms manifesting for different individuals, emergency rooms may soon be overrun with sick people. Yet this does not need to be the case. Partnering with...

Can you believe that approximately two-thirds of the hospitals in the US utilize a medical call center? Well, that’s the truth. Be the service inbound or outbound, a health care call center affords numerous benefits to health care providers. The top benefit being that...

It’s another busy day at your health care office. The phone is ringing, every minute it seems, but your highly trained staff are unable to sufficiently manage the calls flooding in. Patients are walking in needing varying levels of medical attention. This means that...

When customers call your business, they are seeking information and want someone to provide it in a timely fashion. Yet to facilitate a favorable customer service experience, call operators must practice good phone etiquette. This means that proper customer service...

What influences or causes your health care organization to change and nurture different relationships with both potential and existing customers? Customers do! They are firmly seated at the helm dictating what it is they require to remain your organization’s loyal...

Marketing funnels, emails, posts, blogs, and so many other virtual parchments are making an impact in the real world. Wouldn’t it be great to have a virtual sales assistant who makes an increase in sales possible? The drive for most companies is to gain full...

“Welcome to Futuristic Services. We do wish you a great day. Your call is important to us. If you know the extension of the person you wish to speak to dial it now. Press 1 for our….” said the recording. Mia tapped her pencil impatiently. She wanted to cancel an order...

It’s the usual day when the customer service line rings once more. Without apprehension, you reach for the button to patch that call in. It’s a customer, named Cathy,  seeking some guidance. She wants to follow through with a scheduled pickup at one of your B2B’s...

“Anyone can work in a call center. All you have to do is answer the phones when they ring…. Right?” Jilly scoffed, rolling her eyes at her friend Sammy. “Well that’s not true Jilly,” cautioned Sammy, “If you want to be operating at a gold standard level, you can’t...