BLOGS

MEDICAL CONTACT CENTER

MEDICAL CONTACT CENTER

It’s winter and the flu season is in full swing. The flu virus is spreading like wildfire. Plus, with different symptoms manifesting for different individuals, emergency rooms may soon be overrun with sick people. Yet this does not need to be the case. Partnering with...

HEALTHCARE AND MEDICAL CALL CENTER BENEFITS

HEALTHCARE AND MEDICAL CALL CENTER BENEFITS

Can you believe that approximately two-thirds of the hospitals in the US utilize a medical call center? Well, that’s the truth. Be the service inbound or outbound, a health care call center affords numerous benefits to health care providers. The top benefit being that...

US-BASED HEALTHCARE CALL CENTER SERVICES

US-BASED HEALTHCARE CALL CENTER SERVICES

It’s another busy day at your health care office. The phone is ringing, every minute it seems, but your highly trained staff are unable to sufficiently manage the calls flooding in. Patients are walking in needing varying levels of medical attention. This means that...

CUSTOMER SERVICE PHONE ETIQUETTE TIPS

CUSTOMER SERVICE PHONE ETIQUETTE TIPS

When customers call your business, they are seeking information and want someone to provide it in a timely fashion. Yet to facilitate a favorable customer service experience, call operators must practice good phone etiquette. This means that proper customer service...

AUTOMATED ANSWERING SERVICE VS TECH SALES ENABLEMENT

AUTOMATED ANSWERING SERVICE VS TECH SALES ENABLEMENT

“Welcome to Futuristic Services. We do wish you a great day. Your call is important to us. If you know the extension of the person you wish to speak to dial it now. Press 1 for our….” said the recording. Mia tapped her pencil impatiently. She wanted to cancel an order...

UNDERSTANDING CUSTOMER EXPECTATION

UNDERSTANDING CUSTOMER EXPECTATION

It’s the usual day when the customer service line rings once more. Without apprehension, you reach for the button to patch that call in. It’s a customer, named Cathy,  seeking some guidance. She wants to follow through with a scheduled pickup at one of your B2B’s...

THE 5 BENEFITS OF REAL-TIME RESPONSE

THE 5 BENEFITS OF REAL-TIME RESPONSE

5 Benefits Of  A Phone Answering Service Customers experiencing real-time problems require real-time response! Imagine that you’re a customer experiencing difficulty with a purchase and you require immediate assistance. Warranties are for a limited time and you...

CALL CENTER CUSTOMER SERVICE

CALL CENTER CUSTOMER SERVICE

“Anyone can work in a call center. All you have to do is answer the phones when they ring…. Right?” Jilly scoffed, rolling her eyes at her friend Sammy. “Well that’s not true Jilly,” cautioned Sammy, “If you want to be operating at a gold standard level, you can’t...