BLOGS

We have an idea of what great customer service is. How many of us actually put that into practice? What are your company policies when it comes to providing excellent customer service? Are you treating customers how you’d like to be treated?  Great customer...

First, there were goods. Then came services. And today, it’s all about experiences. In today’s economy, it’s all about experiences. So when it comes to customers, there’s been a shift away from ‘customer service’ towards a more holistic view — the customer...

“Culture is simply a shared way of doing something with a passion.”  – Brian Chesky, Co-Founder, CEO, Airbnb If you’ve ever held a job with poor work culture, you probably know just how unpleasant an experience it can be. Power-tripping bosses, unprofessional...

"Every great business is built on friendship."  -JC Penney JC Penney hit the nail on the head when he said, “Every great business is built on friendship”. It’s totally true — When you foster a strong, positive relationship with the customer, your business will...

"Good customer service costs less than bad customer service." -Sally Gronow Having a product that your consumers love is great, but it’s only half the equation. Your customer service is the other half — And if it’s unreliable, unhelpful, or difficult to use, then you...

Having a positive online reputation leads to higher trust, more credibility, better talent, and less risk. Your online business reputation matters now more than ever. Getting found on the first page of a Google search is one thing, but what your leads see when they...

Many of us have to deal with angry or unhappy clients as part of our roles, and it's never easy. But if we know what to say and, more importantly, how to say it, we may be able to save the situation. In fact, we can even end up with a better relationship with our...

“Automation is good, so long as you know exactly where to put the machine.” - Eliyahu Goldratt Attention is currency, and the person who holds their market’s the best is winning. This is precisely why it’s absolutely invaluable to have a website that captures and...

So here comes another annual meeting where the different departments present reports updating their progress at the close of the financial year. It’s expected that every department has contributed in some significant way to the revenue generated for that year. So… how...

“The best way for contact centers to increase efficiency is trust.” -Vincent Nero @Successories For owners, contact center efficiency is a common issue to have at various stages in business growth. Efficiency is also directly correlated with the reduction of overhead...