BLOGS

Coronavirus: How to Safeguard Your Contact Center

Coronavirus: How to Safeguard Your Contact Center

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices.   - The New York Times Almost none of us were expecting a global pandemic. The economic impact has been palpable— At...

The Top 3 Qualities of Great Customer Service

The Top 3 Qualities of Great Customer Service

“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” Most of us have had negative customer service experiences. Maybe it was an overly-assertive salesperson, long call hold times, or a...

Cutting-Edge Customer Support

Cutting-Edge Customer Support

There’s no way you can keep up with the Joneses’ if you don’t adopt a Responsive Approach. Creating an agile approach to your customer service efforts is critical to enforce change at the drop of a hat.  -Daniela Puzzo Customer service is an extremely dynamic...

Omnichannel Approach for Higher Client Retention

Omnichannel Approach for Higher Client Retention

According to research, businesses that leveraged omnichannel engagement retained 89% of their customers while businesses stuck to traditional methods kept just 33% of their customers. "Really analyze what your customers prefer so you can deliver better service...

Tips and Tricks of Great Customer Service

Tips and Tricks of Great Customer Service

How much time, effort and resources does your business need to acquire a customer? Multiply that by all the customers you have and all the customers you plan to have, and you will gain a clear snapshot of the value of your customer service strategy. Why? Because the...