BLOGS

QCSS Acquires Aria Communications

QCSS Acquires Aria Communications

A New Powerhouse In Direct Contact Services For Businesses And NonProfits Chicago, IL: QCSS, Inc. and Aria Communications Corporation is pleased to announce today that QCSS has acquired Aria’s business operations and that the larger combined entity now will be able to...

EFFECTIVE DIGITAL MARKETING STRATEGIES

EFFECTIVE DIGITAL MARKETING STRATEGIES

Do you desire to take your company to the next level and take advantage of this technological era? Are you ready to increase brand awareness, lead generation, and customer engagement? Then it’s time to consider which digital marketing strategies can work best for the...

MEDICAL CONTACT CENTER

MEDICAL CONTACT CENTER

It’s winter and the flu season is in full swing. The flu virus is spreading like wildfire. Plus, with different symptoms manifesting for different individuals, emergency rooms may soon be overrun with sick people. Yet this does not need to be the case. Partnering with...

HEALTHCARE AND MEDICAL CALL CENTER BENEFITS

HEALTHCARE AND MEDICAL CALL CENTER BENEFITS

Can you believe that approximately two-thirds of the hospitals in the US utilize a medical call center? Well, that’s the truth. Be the service inbound or outbound, a health care call center affords numerous benefits to health care providers. The top benefit being that...

US-BASED HEALTHCARE CALL CENTER SERVICES

US-BASED HEALTHCARE CALL CENTER SERVICES

It’s another busy day at your health care office. The phone is ringing, every minute it seems, but your highly trained staff are unable to sufficiently manage the calls flooding in. Patients are walking in needing varying levels of medical attention. This means that...

CUSTOMER SERVICE PHONE ETIQUETTE TIPS

CUSTOMER SERVICE PHONE ETIQUETTE TIPS

When customers call your business, they are seeking information and want someone to provide it in a timely fashion. Yet to facilitate a favorable customer service experience, call operators must practice good phone etiquette. This means that proper customer service...

AUTOMATED ANSWERING SERVICE VS TECH SALES ENABLEMENT

AUTOMATED ANSWERING SERVICE VS TECH SALES ENABLEMENT

“Welcome to Futuristic Services. We do wish you a great day. Your call is important to us. If you know the extension of the person you wish to speak to dial it now. Press 1 for our….” said the recording. Mia tapped her pencil impatiently. She wanted to cancel an order...

UNDERSTANDING CUSTOMER EXPECTATION

UNDERSTANDING CUSTOMER EXPECTATION

It’s the usual day when the customer service line rings once more. Without apprehension, you reach for the button to patch that call in. It’s a customer, named Cathy,  seeking some guidance. She wants to follow through with a scheduled pickup at one of your B2B’s...