BLOGS

Tired of your team dropping the ball by simply not picking up the phone. Or missing those once in a lifetime opportunities when all you had to do was pick up the phone and dial the number. You’re one person. And although you must have systems in place to prevent those...

Arthur Miller’s Play, ‘Death of the Salesman’ shed light on the plight of the traveling salesman. In a time when phone calls were a complicated and costly process, the job of the traveling salesman was uncertain. Though one fictional tragic salesman did meet his...

The screen of your cell lights up in the darkness. You’re in a daze but the ringing persists. Who could it be? You don’t recognize the number but you answer. It’s an unfamiliar voice asking if you have a minute to spare to hear this quick pitch. In the mood you’re in,...

Business is great and you’ve got a well-established brand which is distinguished from other competitors. Your business has this product, we’ll call it - ‘Q’. Q promises to be this innovative product which every household can benefit from. Your sales team is lit....

So here comes another annual meeting where the different departments present reports updating their progress at the close of the financial year. It’s expected that every department has contributed in some significant way to the revenue generated for that year. So… how...

Two friends are having a discussion about their experience while shopping online. Each friend tries to out-do the other as they compare the positive and negative experiences they’ve had while shopping for various products. A third friend comes along to join the...

Just when you think that you’ve covered all the bases on your website, here comes a customer with a question for clarification on something. Or maybe another customer has a faulty report and would appreciate advice moving forward. Whatever the case, helpdesk solutions...

We have an idea of what great customer service is. How many of us actually put that into practice? What are your company policies when it comes to providing excellent customer service? Are you treating customers how you’d like to be treated?  Great customer...

We’d all like to believe that our friend has a good idea of how a particular product we’re interested in works. But what happens when they’d actually admit that they just go by the seat of their pants and hope that what they try works. Amazing! But who has time to...

“Anyone can work in a call center. All you have to do is answer the phones when they ring…. Right?” Jilly scoffed, rolling her eyes at her friend Sammy. “Well that’s not true Jilly,” cautioned Sammy, “If you want to be operating at a gold standard level, you can’t...