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How To Turn Your Customers Into Raving Fans

How To Turn Your Customers Into Raving Fans

I saw a guy jogging near my home recently. That's not unusual. But the guy has an enormous Puma Hybrid Astro logo prominently tattooed on one of his biceps. It's apparent that he is a runner. But why would he permanently tattoo a running shoes logo on his body? This...

Omnichannel Approach for  Higher Client Retention

Omnichannel Approach for Higher Client Retention

Do you remember the good old days of making a shopping list, going to the grocery store, getting most of your items (plus a few extra) and then returning home? Today, most people don’t shop for their groceries with such a simple plan, let alone make bigger B2C or B2B...

American Call Center – US Based Call Center Outsourcing

American Call Center – US Based Call Center Outsourcing

Woes Of Outsourcing To Non - U.S. Based Call Centers Miles Davis said, ‘Time isn’t the main thing. It’s the only thing.’ Waste your customer’s time and you will surely experience a decrease in customer flow… As an American company, it would serve the scaling of your...

Excellence in Customer Service and Satisfaction

Excellence in Customer Service and Satisfaction

Excellence in customer service and satisfaction is the mission of any company seeking to attain the Gold Standard within their industry. This mission becomes within reach with the assistance of the right B2B agency. Fulling the promise of providing the gold standard...

Automated Answering Service VS. Sales Enablement

Automated Answering Service VS. Sales Enablement

What Is An Automated Answering Service? It has been predicted that by 2021, 85% of businesses, with frequent high volume calls, will transition to automated customer service. An automated answering service means when customers call they may be greeted by: A...

Client Support and Relation

Client Support and Relation

When was the last time you had a great customer experience? Do you remember what was great about it? Was it: the automated robot voice that controlled your experience? the maze of numbers and options that never let you talk to a human? the 90 minutes you...

Call Center Customer Service Tips

Call Center Customer Service Tips

The fact of the matter remains that your selected B2B call agency is going to do most of the interactions with your customers. They serve as the face of your product or service. Bearing this in mind, we’ve compiled a short list of call center customer service tips...

Understanding Customer Service Expectations

Understanding Customer Service Expectations

It’s the usual day when the customer service line rings once more. Without apprehension, you reach for the button to patch that call in. It’s a customer, named Cathy,  seeking some guidance. She wants to follow through with a scheduled pickup at one of your B2B’s...