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Delight Your Customers With Your Customer Service

Delight Your Customers With Your Customer Service

Delightion. Sounds like a silly term doesn't it? It might be, but once you dive into the inbound marketing customer service support, it makes a bit of sense. You capture leads, convert those leads to customers, but then what? You want to retain them, right? So, in...

How To Turn Your Customers Into Raving Fans

How To Turn Your Customers Into Raving Fans

Creating a loyal fan base can help you cut marketing costs and save time — which you can then spend focusing on your business. I saw a guy jogging near my home recently. That's not unusual. But the guy has an enormous Puma Hybrid Astro logo prominently tattooed on one...

How to Answer Customer Service Calls

How to Answer Customer Service Calls

Answering the phone is serious business. What's on the other end of your phone line? Excellent customer service is about meeting your customer where they’re at. But sometimes this can be a bit nerve wracking for customer service representatives, as not all customers...

Coronavirus: How to Safeguard Your Contact Center

Coronavirus: How to Safeguard Your Contact Center

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices.   - The New York Times Almost none of us were expecting a global pandemic. The economic impact has been palpable— At...

The Top 3 Qualities of Great Customer Service

The Top 3 Qualities of Great Customer Service

“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” Most of us have had negative customer service experiences. Maybe it was an overly-assertive salesperson, long call hold times, or a...

Cutting-Edge Customer Support

Cutting-Edge Customer Support

There’s no way you can keep up with the Joneses’ if you don’t adopt a Responsive Approach. Creating an agile approach to your customer service efforts is critical to enforce change at the drop of a hat.  -Daniela Puzzo Customer service is an extremely dynamic...