BLOGS

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices.   - The New York Times Almost none of us were expecting a global pandemic. The economic impact has been palpable— At...

“Choosing the right call center for your business comes down to what your needs are. Learn as much as you can about the companies in the market, all the features they have to offer, and their pricing (including contract terms).” – The Business Journals; Twitter:...

Customer service isn’t just a buzzword. When done right, it works to attract, retain, and convert more customers.  - Scott Miraglia, CEO, Elevation Marketing The truth is, any business is only as successful as its success in making its customers happy. What this...

“Customer service should not be a department. It should be the entire company.” -Tony Hsieh Since our inception in 1991, QCSS, Inc. has prided itself on not just offering cutting edge customer service services to our clients, but being on the cutting edge of...

“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” Most of us have had negative customer service experiences. Maybe it was an overly-assertive salesperson, long call hold times, or a...

There’s no way you can keep up with the Joneses’ if you don’t adopt a Responsive Approach. Creating an agile approach to your customer service efforts is critical to enforce change at the drop of a hat.  -Daniela Puzzo Customer service is an extremely dynamic...

“Choosing the right call center for your business comes down to what your needs are. Learn as much as you can about the companies in the market, all the features they have to offer, and their pricing (including contract terms).” – The Business Journals; Twitter:...

According to research, businesses that leveraged omnichannel engagement retained 89% of their customers while businesses stuck to traditional methods kept just 33% of their customers. "Really analyze what your customers prefer so you can deliver better service...

Because of technological trends, businesses are turning to contact centers as their mode of customer interaction.  "While call centers are still a viable form of communication, contact centers offer additional pathways of interaction that customers may find...

How much time, effort and resources does your business need to acquire a customer? Multiply that by all the customers you have and all the customers you plan to have, and you will gain a clear snapshot of the value of your customer service strategy. Why? Because the...