HIGH-VOLUME · B2C / Direct-to-Consumer
Outsourced Sales & Customer Support for Consumer Brands
Selling, supporting, renewing, and retaining all have to scale together across phone, chat, and mail.
In one sentence
QCSS runs the full consumer front office, direct and tele-sales, subscription renewals, warranty and loyalty calls, and omnichannel support, U.S.-based, at volume.
Outcomes we move
What Nonprofits teams ask us for.
Inbound CX / Support / Help Desk
Direct & tele-sales
Subscription renewal
Warranty & recall calls
Appointment reminders
Webchat & email response
Autopay recapture
Loyalty calls
Common questions
Straight answers.
Does QCSS work with B2C / direct-to-consumer brands?
QCSS runs the full consumer front office, direct and tele-sales, subscription renewals, warranty and loyalty calls, and omnichannel support, U.S.-based, at volume.
Can you handle both sales and support across channels?
Yes, inbound and outbound voice, webchat, and email, plus mail from Aria, all scaling together under one U.S.-based team.
Are QCSS agents U.S.-based?
Yes, 100% U.S.-based, all agents onshore, U.S.-managed. Woman-owned, WBENC-certified, and PCI compliant, in business since 1991.