YOUR SALES.
Easy.
QCSS touches every step in your customer’s journey with services that simplify your front-office, reduce your bottom line, and crank up your top line.
From acquiring and retaining customers, members, or donors to training and supporting your team, QCSS has you covered at every customer touchpoint.
Develop and Keep
Customers, Members, and Donors.
Is winning new customers, members, or donors stretching your team to the limit?
Tap into QCSS Inbound & Outbound Call Center and Fractional Sales Development services. The result? We do the heavy lifting. Your bottom line grows.
Your Base
Consistent follow up and care are key to retaining your base.
Our Customer Care team will run consistent programs to keep your customers, members, and donors just as engaged as when they first signed on with you. The result? Profit grows when your base grows.
Selling is harder than ever. Prospects are elusive. Competition is fierce.
QCSS Sales Training will activate the superstar in every person on your team with the expertise, discipline, and confidence to shine in an ultra competitive market. Get your sales team hitting on all cylinders.
Tee up new
customer acquisition
Talk to the right prospects, more often
Challenges acquiring new business in today’s market.
- Prospects harder to reach than ever
- Huge time suck for your sales team
- Wasting time kissing a lot of frogs
- Lead generation
- Appointment Setting
- Inbound Order Processing
- Customer Inquiries
- Outbound Solicitation
- Prospect Demonstrations
- Event Registration
Retain Your Base
Stop the churn. Start to earn.
Customers often leave because they feel taken for granted, yet great customer care is cost-intensive.
- Failure to communicate renewals
- Spotty comms around product updates
- Nobody is showing them the love
- New Customer Welcome
- Proactive Customer Check-in
- Renewal Calls
- Upselling
- Customer Service
- Handwritten Thank You Notes
Results: Higher retention and higher profit margins from consistent Customer Care programs that keep your base just as engaged as when they first signed on with you.
Beef Up Your Sales Team
Imagine your sales team; all superstars.
The best sales teams follow a well-structured sales process, but getting there can be expensive.
- High cost of training
- Training that doesn’t stick
- Consistently losing the business to the big guys
- Sales Mastery™ for Teams
- Sales Mastery for Entrepreneurs
- Sales Mastery for Consultants
- Sales Leadership Development
- Sales Consulting
- Sales Coaching
Results: Since 2001, Sales Mastery has helped over 1,000+ salespeople gain expertise, discipline, and confidence to excel in their careers and to add millions in growth to the businesses they work for.
Case Study
Industry: Manufacturing
Company: US operations of a Japanese contract manufacturing firm.
Client: Director of Marketing
Situation
Our client’s objective is to retain its current customer base. A key tool in their strategy is an online design engineering platform that adds significant benefits for their clients in terms of design accuracy and order processing.
Solution
An Engagement Campaign to introduce customers to the value of the new design platform through live 1 on 1 demonstrations and prompts to use the tool on any projects in active design phase.
Results
The QCSS campaign drove high adoption of the tool, including new contract manufacturing orders that followed. This manufacturer is looking to expand this successful campaign.
Quality
Generating new leads is harder than ever. Our Inbound and Outbound programs emphasize quality and result in lasting relationships.
- Lead Generation
- Appointment Setting
- Fielding Customer Inquiries
- …more
Well done. You got the sale. Now you need to keep the customer. Our current customer programs do just that. Show them the love.
- Welcome Campaign
- Check-in / Upsell Programs
- Renewal Programs
- Appreciation Campaign
Sales Game
You’ve got growth on your mind and need more sales muscle. Yep, we do that too, helping teams or individuals sell more than they thought possible.
- Sales Consulting
- Sales Training
- Sales Coaching
- Sales Leader Development
