Announcing!

QCSS Bolsters Front-office Support Service Capabilities with Acquisition of SalesGig

Nurturing your most

important relationships

one call at a time.

CALL US: 888.229.7046

U.S. Based

BPO Call Center Services

Integrity

Strategy

Reliability

Scalability

Results

Nurturing your most

important relationships

one call at a time.

CALL US: 888.229.7046

U.S. Based

BPO Call Center Services

Integrity

Strategy

Reliability

Scalability

Results

Why Outsource with QCSS?

Inbound & Outbound Sales &

Marketing Operations Made Easy

Inbound & Outbound Sales & Marketing Operations Made Easy

Since 1991, QCSS has been the gold standard in Call Center Services. Making the most out of every call you receive or make requires focus, training and hands on oversight to develop and manage. Essential company goals need to be reached without having to dedicate internal manpower to oversee sales development and service objectives.

QCSS is your trusted partner that offers you a way to stop having to solve every problem in addition to staff shortages for the call center and sales operations. We understand the ripple effect it causes in stifling growth and achieving service excellence.

When you partner with us you get access to the strategy, talent, technology and skilled management team essential to ensure every interaction for your brand is handled to your specifications. By leveraging a team like QCSS you can have a trusted partner that can help stabilize, grow and exceed seamlessly in all areas of your company.

Our People

We are proud to have a team that is experienced, educated and passionate about our mission to serve our clients. We recruit seasoned talent and maintain low attrition

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This creates a loyal team to deploy our clients campaigns, lessens the learning curve and enables us to attain consistent results. We have developed a culture of entrepreneurial spirit which ignites personal ownership and inspires enthusiasm to meet our clients goals.

Our Process

We have solid processes in place for every critical operational task. This ensures consistency in our staffing, technology, and redundancy as we become an extension of your brand. 

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All of these elements come together to make QCSS – a truly dynamic call center, that sets us apart from our competition. We will help our clients achieve a better customer experience, increased sales and quality interactions. 

Our Training

Our philosophy on training is that it never stops. All of our agents have individual plans designed to excel to each level of proficiency in meeting our clients support goals.

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A well developed training and program measurement ensures we stay on the right track and maximize talent. Through monitoring, quality assurance, feedback and award programs, each team member has an opportunity to reach their highest potential.

Our Result

Optimizing 30+ years of experience with best practices leads to achieving repeatable results for our clients. We calibrate with feedback and share valuable insights that go over and above. 

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Setting yourself apart to get the results means relentless analyzing and improving to exceed customer expectations. With determination, proper preparation and hard work, we make it possible to create outstanding customer results that help our partners grow.

Service Solutions

Testimonial

MB-PARTNER- BRADFORD TAX

“We have been with QCSS for 20 months now, and I want you to know that I am most satisfied with our experience.
You have done a terrific job helping us to get things in place, and your customer service representatives have done a good job representing us. I especially want to compliment you on the first month that you had us as a client. You had to deal with You and the customer service representatives did a terrific job overcoming our shortfalls and keeping our customers happy. You did that beginning in the first month. And you have continued doing that since the first month.”

Your Seamless Extension Team, Saving Time, and Helping You Grow.

When you outsource with us you have access to:

  • An Immediate Talent Pool
  • Expert Management Team To Consult on Strategy
  • Program Management & Oversight
  • A Dedicated Extension Of Your Team
  • Reliability & Consistency
  • Inbound & Outbound Service Multi-Channel Capabilities
  • Dedicated and Blended Agent Solutions
  • Rapid Project Deployment
  • Intelligent Analytics
  • Increased Results
  • Robust Technology Systems
  • A customized plug and play model that gets RESULTS!
  • 30+ Years Of Experience!

What is it like when you outsource with QCSS?
This is what one client has to say…..

Client Testimonial

"As a half billion dollar a year Japanese company, breaking out into America, we couldn't risk our future to just any telemarketing company. Out of the several companies that we interviewed, QCSS stood out. They devised a very successful and informative campaign. We foresee a long lasting relationship with QCSS."

Rodney Baldwin - Misumi of the Americas