QCSS MAKES OUR CLIENTS PROFITABLE

We Provide Multichannel, Inbound Customer Support And Outbound Telesales, Appointment Setting, And Lead Generation Solutions.

WHAT WE DO

Outbound Call Center

QCSS provides a synergistic full service solution (supplemental or primary) to your sales & marketing departments, whether you are a B2B and B2C company. Our sales agents are highly trained and meticulously managed to be a seamless extension of your company and uncompromising representatives of your brand.

Content Providers

Since 1991, QCSS has been the “go-to” client engagement and telesales resource for many fortune 1000 companies, including the publishing/content/media world.

Answering Service

Have you considered how many calls come into your business that are not answered by a live person immediately, let alone tracked for inquiries, leads, and conversion into sales? Basic lack of timely phone reception is one of the most common reasons for missed sales opportunities, and worse, negative consumer reviews and damage to your brand.

Inbound Call Center

QCSS provides 24/7 inbound communication services, with an unrelenting focus on rapid responsiveness, deep product knowledge, and the consistent delivery of a remarkable customer experience, whether in a sales (lead-handling/conversion) or customer service (inquiry/request-handling) capacity that elevates your brand and creates raving fans.

Other Services

Voice Broadcasting announcements are an inexpensive and effective way to get your message out to thousands of employees, clients, or prospects instantly. This service can be used for employee notifications/announcements, new product promotions, emergency/crisis control notifications and alerts, and any other urgent matters.

Contact us today and find out more about our full spectrum of inbound client engagement and outbound services.

ADVANTAGE

Quality Assurance

QCSS has an exceptional Quality Assurance program. Be assured that all of our clients are being serviced with 100% integrity & quality.

Why?

The most successful entrepreneurs and executives in the 21st century fully understand and leverage the power of outsourcing certain key functions of their business to outside specialists who can accurately represent their client’s business as if they were in-house, allowing management to focus more on the functions and projects they most enjoy and have competence. The only question is where to use it in your business, to what degree, and how to properly select the best outsourcing firm for your unique needs and goals. We’ll help you make an outsourcing decision that is best for you every time.

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Training

Our philosophy on training is that it never stops. All of our agents are consistently groomed & taught new techniques to enhance the customer experience.

Processes

Our solid proven processes play a very large role in the success that we achieve in our programs.
It Is All About: Nurturing Relationships

TECHNOLOGY

Compliance

We know how important it is to be able to protect the privacy of your customers when dealing with highly sensitive and personal information. We can assure you that our agents and our company will do everything in our power to guarantee that your customers are always protected.

Reporting

Our clients are provided with statistics that assist you in evaluating the progress of the campaign, list selection, accuracy, and penetration. Customized reporting allows you to receive advanced statistics about every call.

Dialing-Technology

Our dialing technology maximizes productivity by delivering call management, list control, workflow management, and an integrated database. It also has supervision controls that enable us to manage your company’s operation more effectively.

Network-Infrastructure

Reliability, scalability and redundancy help us improve our clients productivity and customer interactions, while reducing costs.

Ivr-Systems

QCSS utilizes software that provides a powerful script-enabling tool that incorporates a point-and-click IVR with call flow design functionality. Our state of the art software also contains a Voice Mail application that allows customers to leave a recorded message during long queue times or after hours.