Results & Case Studies

Proof, not adjectives.

Real programs, real outcomes, from national nonprofits and hospital foundations to B2B manufacturers and associations. Every engagement is measured against the number the client needed to move. Click any card for the full challenge, solution, and results.

Featured case studies

Nonprofit & foundations

Reactivating lapsed donors for a national nonprofit

Stewardship, thank-you, and reactivation calling backed by Aria handwritten notes.

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SAAS & technology

Filling a SaaS pipeline with qualified demos

SalesGig waterfall outreach plus U.S.-based appointment setting on AE calendars.

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E-Commerce & retail

Recovering carts and CSAT for an e-commerce brand

U.S.-based support plus proactive cart-recovery calling that paid for itself.

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100%

CC CONVERSION ON COLLECTED PAYMENTS

100%

INBOUND CALL ANSWER RATE

3,000+

ORGANIZATIONS SERVED

Since '91

MEASURABLE OUTCOMES

Nonprofit & Fundraising

GLOBAL HUMANITARIAN NONPROFIT

Global Faith-Based Humanitarian Nonprofit

Outbound Calling · Direct Mail

CHALLENGE

Maintain meaningful, consistent communication with a global donor base, thanking active supporters, reactivating lapsed donors, and reinforcing the emotional connection that sustains long-term giving.

QCSS SOLUTION

A sustained multi-channel program of outbound phone campaigns and direct mail, each communication crafted to feel personal, purposeful, and aligned with the organization's voice.

RESULTS

Strengthened donor relationships over a multi-year engagement
Increased retention through consistent, values-aligned touchpoints
Reactivated lapsed donors through strategic outreach
Deepened loyalty through personalized, mission-centered communication

Long-Term Donor Trust

Donor Reactivation

Mission-Aligned Messaging

Multi-Channel Outreach

HEALTHCARE FOUNDATION / HOSPITAL PHILANTHROPY

World-Renowned Healthcare System Foundation

Direct Mail, Monthly Stewardship

CHALLENGE

A scalable, consistent way to thank a diverse donor base every month at a level of quality matching the institution's prestige, deepening relationships and increasing response rates.

QCSS SOLUTION

A monthly direct mail stewardship partnership, each mailing personal, respectful, and impactful, stewardship at scale without sacrificing sincerity.

RESULTS

Increased donor response rates through consistent monthly outreach
Deepened emotional connection to the institution's mission
Elevated brand presence and credibility in the mailbox
Strengthened stewardship that converts into long-term commitment

Monthly Donor Recognition

Stewardship at Scale

Trust Reinforcement

Increased Response Rates

WILDLIFE CONSERVATION NONPROFIT

Iconic Global Wildlife Conservation Institute

Direct Mail, Holiday Cards & Newsletter

CHALLENGE

Sustain the emotional connection of a passionate, loyal donor base with intentional annual stewardship, especially during the holiday giving season.

QCSS SOLUTION

Managed the annual holiday donor appreciation program: personalized thank-you cards paired with an organizational newsletter, a tangible touchpoint digital cannot replicate.

RESULTS

Strengthened long-term relationships through annual tangible touchpoints
Increased engagement pairing newsletter content with appreciation
Reinforced emotional loyalty among a mission-driven base
Delivered a memorable donor experience digital channels cannot match

Tangible Donor Experience

Annual Stewardship

Emotional Loyalty

Mission Reinforcement

FAITH-BASED HUMAN SERVICES NONPROFIT

National Faith-Based Human Services Network

Outbound Annual Fund Calling (Oct–Dec)

CHALLENGE

Maximize year-end giving across multiple donor segments simultaneously, recent, lapsed, multi-year, and fully affiliated, while carrying the emotional weight of the mission at the holidays.

QCSS SOLUTION

A segmented year-end calling campaign run every year from October through December, in select years incorporating a holiday dignity initiative.

RESULTS

Increased year-end annual fund donations through timely calling
Re-engaged lapsed donors in the highest-intent giving window
Elevated connection via holiday mission integration
Supported outreach across many donor segments at once

Year-End Execution

Multi-Segment Outreach

Lapsed Reactivation

Annual Fund Growth

HEALTHCARE FOUNDATION / HOSPITAL PHILANTHROPY

Major Regional Hospital System Foundation

Direct Mail, Monthly + Annual Campaigns

CHALLENGE

Cultivate donor relationships in a trust-intensive environment, keep the foundation top-of-mind, and educate donors on complex capital and research initiatives hard to convey digitally.

QCSS SOLUTION

A sustained direct mail program, monthly stewardship mailings plus 2–3 larger annual campaigns targeting select donor segments with high-impact messaging.

RESULTS

Increased top-of-mind awareness through monthly outreach
Reinforced legacy and community identity through system transitions
Educated donors on capital projects and research
Deepened loyalty through community-rooted communication

Monthly Touchpoints

Community Trust

Capital Campaign Education

Stewardship at Scale

GLOBAL ANIMAL WELFARE NONPROFIT

Global Animal Welfare & Conservation Nonprofit

Outbound TY Calling · Direct Mail · Holiday Cards

CHALLENGE

Improve retention, reactivate lapsed supporters, and deepen engagement across a base that cares about many mission areas, from disaster relief to wildlife conservation.

QCSS SOLUTION

A comprehensive multi-channel strategy: thank-you calling, lapsed-donor outreach, new-donor prospecting, direct mail, and holiday cards, mission-segmented across cause areas.

RESULTS

Increased retention through personalized thank-you outreach
Improved response rates across segmented verticals
Reactivated lapsed donors through re-engagement calling
Created memorable, mission-aligned donor experiences

Multi-Channel Stewardship

Mission Segmentation

Lapsed Reactivation

Thank-You Calling

RARE DISEASE RESEARCH NONPROFIT

National Neurological Disease Research Foundation

Direct Mail, Awareness & Fundraising

CHALLENGE

Maintain consistent visibility among the donor community, motivate action between major campaigns, and cultivate the long-term relationships that sustain multi-year research funding.

QCSS SOLUTION

A targeted direct mail program delivering the mission into donor homes with clear, tangible calls to action, pledge card returns, event participation, and direct donations.

RESULTS

Increased mission visibility in donor households
Higher donation response driven by tangible, actionable pieces
Stronger long-term donor cultivation
Greater community engagement around awareness events

Mission Visibility

Donation Response Growth

Long-Term Cultivation

Pledge Card Activation

COMMUNITY HOSPITAL FOUNDATION

Regional Hospital Health Foundation

Direct Mail, Outreach & List Hygiene

CHALLENGE

Reach households consistently, re-engage lapsed donors, and fix an aging donor database creating communication gaps and lost giving opportunities.

QCSS SOLUTION

A targeted direct mail program to active and lapsed donors that doubled as a data-hygiene initiative, updating contacts and cleansing the mailing list.

RESULTS

Higher response rates through household-level outreach
Improved retention by re-engaging lapsed supporters
Updated and cleansed donor database for accuracy
Increased community awareness of hospital programs

Higher Response

Lapsed Re-Engagement

Donor Data Hygiene

Community Awareness

STEM / SCIENCE & SPACE NONPROFIT

National STEM Education & Space Exploration Foundation

Direct Mail, Membership, Sponsorship & Donations

CHALLENGE

Grow individual memberships, attract corporate sponsors, and increase donations across diverse audiences, individuals, families, educators, and corporate partners.

QCSS SOLUTION

Multiple direct mail campaigns, each tailored to a distinct audience and objective, connecting the mission to the donor's desire to inspire curiosity and expand STEM access.

RESULTS

Increased individual membership enrollment
Expanded corporate sponsorship interest
Grew donations funding educator training and community programs
Extended reach to new households and businesses

Membership Growth

Corporate Sponsorship

Donation Activation

Multi-Audience Campaigns

U.S. MILITARY ASSOCIATION / ADVOCACY

National Military Association

Direct Mail, Monthly + Large-Scale

CHALLENGE

Sustain ongoing donor engagement while enabling large-scale surges when advocacy priorities demand amplified support, across a geographically dispersed community.

QCSS SOLUTION

A dual-track direct mail program: steady monthly donor mailings plus large-scale campaign mailings for priority surges, each honoring the Guard community.

RESULTS

Increased engagement and giving consistency via monthly outreach
Amplified advocacy and fundraising through large-scale campaigns
Strengthened membership retention among active and retired members
Sustained Washington advocacy through ongoing donor revenue

Monthly Engagement

Large-Scale Execution

Membership Retention

Advocacy Funding

CONSERVATION ADVOCACY NONPROFIT

National Parks & Public Lands Conservation Nonprofit

Direct Mail (Large-Scale) · Donor Calling

CHALLENGE

Grow and sustain membership, increase donations, and deepen the personal connection between donors and the parks they love, at volume, without losing a personal tone.

QCSS SOLUTION

Multiple large-scale direct mail campaigns paired with donor calling programs, a multi-channel approach combining reach with the personal connection of voice.

RESULTS

Expanded membership through high-volume targeted mail
Increased donations supporting park protection and advocacy
Deepened connection through personal calling outreach
Sustained advocacy capacity through consistent donor revenue

Large-Scale Mail

Membership Growth

Voice Outreach

Multi-Channel Engagement

PUBLIC BROADCASTING / TELEVISION

Regional Public Television Network

Donor Stewardship & Solicitation

CHALLENGE

Convert loyal viewers into consistent donors and keep supporters engaged between pledge drives with reliable, year-round outreach.

QCSS SOLUTION

Donor outreach campaigns, stewardship touchpoints, thank-you outreach, and solicitation, that kept the mission visible and the relationship warm between drives.

RESULTS

Increased donor touchpoints beyond broadcast pledge periods
Strengthened supporter relationships through consistent outreach
Improved campaign continuity and retention
Extended reach through professional outbound communication

Donor Stewardship

Solicitation Campaigns

Supporter Retention

Year-Round Engagement

PUBLIC RADIO / BROADCASTING

Regional Public Radio Network

Outbound Donor Solicitation Calling

CHALLENGE

Grow the donor base and convert loyal listeners into recurring financial supporters, complementing on-air fundraising with structured outreach.

QCSS SOLUTION

Donor solicitation calling campaigns converting loyal listeners into active donors and encouraging existing supporters to renew or increase their commitments.

RESULTS

Expanded donor acquisition through structured solicitation calling
Improved listener-to-donor conversion rates
Increased fundraising consistency through year-round outreach
Strengthened long-term supporter relationships

Solicitation Campaigns

Listener-to-Donor Conversion

Donor Acquisition

Direct Engagement

Association & Membership

NICHE PROFESSIONAL / TECHNICAL ASSOCIATION

Niche Professional Association

Lapsed Member Renewal Calling · CC Processing · List Cleanse

100% credit card conversion on collected payments

CHALLENGE

Reactivate lapsed members representing lost revenue and engagement, process renewals efficiently, keep data clean, and understand why members declined to re-engage.

QCSS SOLUTION

An annual lapsed-member renewal calling campaign with on-the-spot credit card processing, strategic voicemails driving online renewals, decline intelligence, and list cleansing.

RESULTS

100% credit card conversion rate on payments collected during the campaign
Renewed lapsed memberships through personal, real-time processing
Increased web traffic and renewal revenue via strategic voicemails
Delivered actionable decline intelligence and improved data quality

100% CC Conversion

Lapsed Reactivation

Real-Time Payment

Decline Intelligence

B2B Lead Generation

FRANCHISE, SIGNAGE & VISUAL COMMUNICATIONS

Global Signage & Visual Communications Franchise

Outbound B2B Appointment Setting

CHALLENGE

Franchise owners needed qualified appointment pipelines but lacked capacity to prospect, qualify, and schedule at scale, losing opportunities to slow follow-up.

QCSS SOLUTION

Targeted outbound calling across many franchise locations, setting qualified appointments and asking strategic qualifying questions on need, timeline, signage type, and budget.

RESULTS

Reduced lost leads through consistent proactive outreach
Improved contact and connection rates with business owners
Increased close rates through better pre-qualified appointments
Freed sales reps to focus on closing rather than prospecting

Qualified Appointments

Reduced Lost Leads

Higher Close Rates

Rep Productivity

AI / ENTERPRISE RESEARCH TECHNOLOGY

AI-Powered Enterprise Market Research Platform

Direct Mail, Enterprise Awareness

CHALLENGE

Break through digital noise to reach executive-level enterprise buyers where email produced diminishing returns; establish credibility and capture attention.

QCSS SOLUTION

A targeted direct mail campaign reaching large enterprises with high-quality physical mailers designed to communicate the platform's value in a way impossible to ignore.

RESULTS

Increased enterprise brand visibility among corporate buyers
Higher engagement compared to email-only outreach
Tangible, credibility-building experience for executives
Initiated conversations with high-value prospect accounts

Enterprise Awareness

Tangible Differentiation

Higher Response vs. Email

Executive Reach

INDUSTRIAL MANUFACTURING & SERVICES

Global Industrial Equipment Manufacturer

B2B Lead Gen · BANT · CRM Cleanup · Webinar Follow-Up

CHALLENGE

Increase visibility across multiple product lines, build a qualified dealer pipeline, identify upgrade/service opportunities, fix CRM data quality, and convert webinar attendees.

QCSS SOLUTION

A multi-brand sales support strategy: BANT-qualified lead generation, dealer pipeline development, upgrade/service opportunity ID, CRM cleanup, and webinar follow-up.

RESULTS

Increased dealer-qualified leads across product lines and brands
Expanded equipment sales and upgrade opportunities
Improved service-contract generation through proactive outreach
Enhanced CRM data integrity and higher webinar ROI

BANT Qualification

Dealer Pipeline

Service Revenue

CRM Data Cleanup

B2B BUSINESS SERVICES (CONFIDENTIAL)

Enterprise B2B Services Organization

Waterfall Lead Generation · Pipeline Support

CHALLENGE

A scalable, structured approach to lead generation to sustain consistent business development, moving prospects efficiently through a defined funnel while keeping quality high.

QCSS SOLUTION

A waterfall lead generation system: multi-stage prospecting workflows, lead qualification support, structured communication sequences, and pipeline development aligned to objectives.

RESULTS

Improved prospect identification and pipeline organization
Stronger sales support through structured outreach workflows
Enhanced lead qualification and prioritization
Expanded outreach capability and business development consistency

Waterfall Lead Gen

Structured Pipeline

Lead Qualification

Outbound Prospecting

Inbound CX & Support

YOUTH SPORTS / COMPETITIVE ATHLETICS

Regional Youth Sports Organization

Tier-1 Inbound Call Handling · FAQ · Routing

100% call answer rate

CHALLENGE

Franchise owners needed qualified appointment pipelines but lacked capacity to prospect, qualify, and schedule at scale, losing opportunities to slow follow-up.

QCSS SOLUTION

Targeted outbound calling across many franchise locations, setting qualified appointments and asking strategic qualifying questions on need, timeline, signage type, and budget.

RESULTS

Reduced lost leads through consistent proactive outreach
Improved contact and connection rates with business owners
Increased close rates through better pre-qualified appointments
Freed sales reps to focus on closing rather than prospecting
CHALLENGE
Staff on fields and between locations missed inbound calls, meaning lost registrations, frustrated parents, and a perception the organization was hard to reach.
QCSS SOLUTION
Tier-1 inbound call handling: answering all calls professionally, responding to FAQs, taking detailed messages, and routing complex inquiries to the right staff or director.
RESULTS
- 100% call answer rate, no missed calls, no missed opportunities
- Improved caller experience through knowledgeable first contact
- Freed coaching and admin staff from call management in the field
- All inquiries routed to the correct staff member or director

100% Answer Rate

Professional First Impression

Staff Productivity

Inquiry Routing

Partner Network

LARGE-SCALE PRINT & MAIL PARTNER

National Commercial Print & Direct Mail Provider

Calling Support · Campaign Strategy · Coordination

CHALLENGE

Nonprofit and association clients need direct mail at scale, on time, on brand, on budget, plus trusted partners to complete the campaign supply chain.

QCSS SOLUTION

Collaboration with the firm's consultants on shared clients, QCSS providing calling support, campaign strategy insight, and execution coordination that complements print and mail production.

RESULTS

Coordinated execution across print production and outreach strategy
Shared clients served with greater consistency
Combined capabilities delivering stronger results than either alone
Trusted referral relationship built over years

Print-to-Mail Coordination

Shared Client Success

End-to-End Execution

Referral Relationship

WOMEN-OWNED FUNDRAISING AGENCY

Nonprofit-Focused Fundraising Consulting Agency

Execution Partner, Calling, Outreach & Coordination

CHALLENGE

Nonprofit clients need execution partners who match the agency's standard of excellence, understanding donor psychology and respecting established strategic frameworks.

QCSS SOLUTION

A trusted execution partner for shared nonprofit clients, delivering the calling, outreach, and coordination that amplify the agency's direct mail and digital programs.

RESULTS

Coordinated execution support for agency-led client campaigns
Strengthened performance through coordinated mail + outreach
Reliable, mission-aligned partnership reflecting well on the agency
Extended agency capacity without compromising quality

Agency Partnership

Donor-Centered Execution

Campaign Amplification

Shared Client Success

FUNDRAISING CONSULTING PARTNER

Nonprofit Direct Response Consulting Firm

Card & Calling Program Integration

CHALLENGE

Consulting firms need execution partners who plug into existing campaign architecture without friction, working within a client's voice, segmentation, and timeline.

QCSS SOLUTION

Early-stage collaboration focused on direct mail and card programs, positioning QCSS's calling, outreach, and card capabilities to extend and strengthen the firm's managed campaigns.

RESULTS

Identified shared opportunities for calling and card programs
Established a trusted relationship with firm principals and teams
Positioned QCSS as a preferred execution partner for future work
Built mutual understanding of standards and expectations

Consulting Alignment

Execution Extension

Card & Calling Integration

Relationship-First

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