BLOGS

CUSTOMER SERVICE SUPPORT

CUSTOMER SERVICE SUPPORT

We’d all like to believe that our friend has a good idea of how a particular product we’re interested in works. But what happens when they’d actually admit that they just go by the seat of their pants and hope that what they try works. Amazing! But who has time to...

TELEMARKETING SERVICES

TELEMARKETING SERVICES

Arthur Miller’s Play, ‘Death of the Salesman’ sheds light on the plight of the traveling salesman. In a time when phone calls were a complicated and costly process, the job of the traveling salesman was uncertain. Though one fictional tragic salesman did meet his...

REVENUE GROWTH

REVENUE GROWTH

So here comes another annual meeting where the different departments present reports updating their progress at the close of the financial year. It’s expected that every department has contributed in some significant way to the revenue generated for that year. So… how...

HELPDESK SOLUTIONS

HELPDESK SOLUTIONS

Just when you think that you’ve covered all the bases on your website, here comes a customer with a question for clarification on something. Or maybe another customer has a faulty report and would appreciate advice moving forward. Whatever the case, helpdesk solutions...

DEMAND GENERATION VS LEAD GENERATION

DEMAND GENERATION VS LEAD GENERATION

Are you running a profitable business or are you barely staying afloat? Business is great and you’ve got a well-established brand which is distinguished from other competitors. Your business has this product, we’ll call it - ‘Q’. Q promises to be this innovative...

APPOINTMENT SETTING SERVICES

APPOINTMENT SETTING SERVICES

Answering the phone is a serious business.  The screen of your cell lights up in the darkness. You’re in a daze but the ringing persists. Who could it be? You don’t recognize the number but you answer. It’s an unfamiliar voice asking if you have a minute to spare...

CUSTOMER SERVICE VS CUSTOMER EXPERIENCE

CUSTOMER SERVICE VS CUSTOMER EXPERIENCE

Excellent Customer Service vs The Overall Customer Experience Two friends are having a discussion about their experience while shopping online. Each friend tries to out-do the other as they compare the positive and negative experiences they’ve had while shopping for...

CALL CENTER SERVICES

CALL CENTER SERVICES

Call Center Services - Identifying the needs of your Company Tired of your team dropping the ball by simply not picking up the phone. Or missing those once in a lifetime opportunities when all you had to do was pick up the phone and dial the number. You’re one person....

THE 6 QUALITIES OF GREAT CUSTOMER SERVICE

THE 6 QUALITIES OF GREAT CUSTOMER SERVICE

We have an idea of what great customer service is. How many of us actually put that into practice? What are your company policies when it comes to providing excellent customer service? Are you treating customers how you’d like to be treated?  Great customer...

US-BASED CALL CENTER AGENCIES

US-BASED CALL CENTER AGENCIES

The Gold Standard Greta was about to try out her new hand mixer which had arrived earlier that day. She couldn’t wait to mix the batter of her favorite cookie recipe. The mixer didn’t start. She tried a different socket. Still nothing. She decided to call customer...