BLOGS

Omnichannel Approach for Higher Client Retention

Omnichannel Approach for Higher Client Retention

According to research, businesses that leveraged omnichannel engagement retained 89% of their customers while businesses stuck to traditional methods kept just 33% of their customers. "Really analyze what your customers prefer so you can deliver better service...

Tips and Tricks of Great Customer Service

Tips and Tricks of Great Customer Service

How much time, effort and resources does your business need to acquire a customer? Multiply that by all the customers you have and all the customers you plan to have, and you will gain a clear snapshot of the value of your customer service strategy. Why? Because the...

Solving Contact Center Woes With Customer Engagement

Solving Contact Center Woes With Customer Engagement

"Companies that operate call centers are rethinking how they interact with customers.—Angela Ruth What exactly is a shareable experience? Simply put, it's when a customer sheds the identity of the generic buyer and instead enjoys individualized treatment as a valued...

QCSS Acquires Aria Communications

QCSS Acquires Aria Communications

A New Powerhouse In Direct Contact Services For Businesses And NonProfits Chicago, IL: QCSS, Inc. and Aria Communications Corporation is pleased to announce today that QCSS has acquired Aria’s business operations and that the larger combined entity now will be able to...

EFFECTIVE DIGITAL MARKETING STRATEGIES

EFFECTIVE DIGITAL MARKETING STRATEGIES

Do you desire to take your company to the next level and take advantage of this technological era? Are you ready to increase brand awareness, lead generation, and customer engagement? Then it’s time to consider which digital marketing strategies can work best for the...

MEDICAL CONTACT CENTER

MEDICAL CONTACT CENTER

It’s winter and the flu season is in full swing. The flu virus is spreading like wildfire. Plus, with different symptoms manifesting for different individuals, emergency rooms may soon be overrun with sick people. Yet this does not need to be the case. Partnering with...

HEALTHCARE AND MEDICAL CALL CENTER BENEFITS

HEALTHCARE AND MEDICAL CALL CENTER BENEFITS

Can you believe that approximately two-thirds of the hospitals in the US utilize a medical call center? Well, that’s the truth. Be the service inbound or outbound, a health care call center affords numerous benefits to health care providers. The top benefit being that...