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HOW TO RECEIVE LOVE IN CUSTOMER SERVICE

HOW TO RECEIVE LOVE IN CUSTOMER SERVICE

Can you name a nine letter word that is absolutely necessary to succeed in any business? If you can’t, we can. That word you’re looking for is REFERRALS. We know that getting referrals is easier said than done. Which brings us to the next question:  How does a...

Be Grateful and Reward Loyal Customers

Be Grateful and Reward Loyal Customers

What can marketers do with their loyalty programs to earn greater trust, commitment and advocacy?  Without a thriving customer base, a business will simply fall flat. But a thriving customer base is the hallmark trait of a successful business! These customers are...

Delight Your Customers With Your Customer Service

Delight Your Customers With Your Customer Service

Delightion. Sounds like a silly term doesn't it? It might be, but once you dive into the inbound marketing customer service support, it makes a bit of sense. You capture leads, convert those leads to customers, but then what? You want to retain them, right? So, in...

How To Turn Your Customers Into Raving Fans

How To Turn Your Customers Into Raving Fans

Creating a loyal fan base can help you cut marketing costs and save time — which you can then spend focusing on your business. I saw a guy jogging near my home recently. That's not unusual. But the guy has an enormous Puma Hybrid Astro logo prominently tattooed on one...

How to Answer Customer Service Calls

How to Answer Customer Service Calls

Answering the phone is serious business. What's on the other end of your phone line? Excellent customer service is about meeting your customer where they’re at. But sometimes this can be a bit nerve wracking for customer service representatives, as not all customers...

Coronavirus: How to Safeguard Your Contact Center

Coronavirus: How to Safeguard Your Contact Center

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices.   - The New York Times Almost none of us were expecting a global pandemic. The economic impact has been palpable— At...