Inbound · 100% U.S.-Based
Inbound call center services that sound like you.
Every inbound call answered by a trained, U.S.-based agent working in your brand voice — order processing, customer service, scheduling, and overflow, without the offshore tell.
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What inbound covers
ANSWER
Live answering & reception
A real U.S.-based person on every call, 24/7 or overflow — no phone trees, no dropped callers.
ORDERS
Order & transaction processing
Take orders, process payments (PCI compliant), and confirm details accurately the first time.
SUPPORT
Customer service & inquiries
Product questions, account help, and issue resolution handled with retention in mind.
SCHEDULE
Scheduling & dispatch
Book appointments, route service calls, and update calendars in your systems.
OVERFLOW
Overflow & after-hours
Catch the calls your in-house team can’t, at peak and after close, so nothing rings out.
ESCALATE
Clean escalation
Tiered scripts and warm transfers so complex calls reach the right person fast.
How it works
01
Map your call types
We document every reason a customer calls and the ideal outcome for each.
02
Build the playbook
Scripts, systems access, and brand-voice training tuned to your account.
03
Launch a dedicated team
U.S.-based agents go live, coached daily against your quality bar.
04
Measure & tune
First-call resolution, CSAT, and speed-to-answer reviewed and improved.
<20s
Target speed-to-answer
90%+
First-call resolution goal
24/7
Coverage available
100%
U.S.-based agents
Illustrative program targets — replace with your account's baselines.
Frequently asked
Are QCSS inbound agents really U.S.-based?
Yes — 100% U.S.-based, all agents onshore and U.S.-managed. QCSS is woman-owned, WBENC-certified, and PCI compliant, in business since 1991.
Can you answer 24/7 or just overflow?
Both. QCSS can run your full inbound line around the clock, or catch overflow and after-hours calls so your in-house team is never buried.
Will agents sound like our brand?
Yes. Agents are trained on your brand voice, products, and systems, and work from playbooks you approve, so callers can’t tell they’ve reached a partner.
How fast can we launch?
Most inbound programs launch in weeks. We map your call types, build the playbook, train a dedicated team, and go live against your quality bar.
Never miss another call.
Tell us your call volume and the outcomes that matter. We’ll design an inbound program around them.
Get a growth plan