Outbound Services
B2B, B2C, Associations, Nonprofits.
QCSS. We have the SDRs, the chops and the tech to handle your outbound calling with far greater results at less cost.
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Lead Generation
Consistent lead gen for an evergreen funnel of qualified prospects.Field Service Appointment Setting
We keep your field service team productive all-day, every day.Inside Sales & Demonstrations
Get fast and consistent results for your next promotion or product launch.Renewal / Reorder Communications
Never miss a renewal / reorder date with our omni-channel approach.Upselling & Cross Selling
Professionally blanket your customer base with new offers and upgrades.Onboarding Communications
Customers stay longer after a successful onboarding experience.Customer Courtesy & Thank You Calls
Delight your customer and increase CSAT with a check-in call.Customer Satisfaction Communications
CSAT calls and surveys reduce churn and create loyal advocates.Increase sales. Reduce costs. Improve customer experience.
These are the outcomes you can expect working with the QCSS Outbound Contact Center.
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Successful
Client Campaigns
Client Campaigns
outbound Contact Center Case Study
How QCSS helped a SaaS provider accelerate their go-to-market timing and exceed their revenue goals.
Challenge
A print, packaging & design software solution company was looking to test a new proactive prospecting methodology versus their existing, passive digital and email marketing program. They were looking for a faster, more consistent way to identify qualified prospects and acquire new clients.
Solution
QCSS designed and executed a Lead Generation program to introduce our client to qualified prospects and gather intelligence on challenges prospects were having with their current design software. We wove in talking points that generated interest in learning more that would save the prospects time and money. We developed a lead rating system for lead follow-up and prioritization based on specific intent criteria. This process generated sales-ready leads, with detailed prospect notes for the sales team, including best contact times.
Result
The lead generation cold calling pilot program produced 350 well-qualified leads in just 12 weeks which converted to 150 new opportunities with $475,000 in projected revenue. Our client extended our relationship into a longer-term program for primary lead generation allowing their sales team to focus on closing. They now have a strategy that they can duplicate, ramp up & scale to meet their goals.
When You Partner with QCSS, You Have Access to
outbound solution design
Right Size & Scale Solutions
Trained Contact Professionals Who Pivot on the Fly
Continuous Improvement
Program
Reporting
