Increase Business Development

Simplify

Customer Acquisition

You have best-in-class products and services, yet growth of the business is challenging. Attracting new customers is harder than ever in today’s market. There are too many moving parts and too few resources to maintain consistent outreach to prospects.

These are the types of challenges QCSS helps clients overcome. QCSS Front Office Support Services simplify the acquisition of new customers. We do the heavy lifting around the prospecting, qualifying, and communications needed to win new customers.

Basically, we handle the details, you do the selling.

Our work enables you to

Get better known among your target market
Spend less time prospecting and more time selling
Improve sales performance at every stage in your pipeline

Increase Performance at Every Step in New Customer Acquisition

Market Awareness

Well-known businesses always get a meeting

This is where marketing strategy and business strategy meet to get you better known among your target market. Prospects are far more likely to take a first meeting with your sales people if they are familiar with your business.

Market awareness is all about the right message to the right audience at the right time. That’s what QCSS does.

Marketing Strategy • Audience Targeting • Content Marketing • Email Marketing • Inbound Contact

Prospecting

Spend less time prospecting. More time selling.

Omni-channel prospecting at scale. We source prospect lists that fit your target market, and run a sequence of communications across LinkedIn, Phone, and Email. Our professional communicators script each sequence for authentic, quality communications that result in a high quality intro meetings with prospects.

Prospecting Strategy • List Generation • Omni-channel Lead Generation • Message Scripting

Decision Support

Increase decision confidence. Increase accepted proposals

Getting to “yes” with your prospect starts with a well-structured proposal, with no surprises, that checks the boxes of multiple stakeholders. QCSS helps sales teams bolster their prospect’s confidence in the proposal resulting in more accepted proposals.

Decision Support also involves great content that helps increase decision confidence with your prospect. QCSS develops and delivers Decision Support content to your prospect stakeholders.

Sales Training • Sales Coaching • Content Marketing • Email Marketing

Negotiation Support

Hold the line on value. Get to yes.

Your proposal has been accepted and now there is an agreement to be negotiated with new players in the prospect’s organization. Negotiations often erode value for buyers and sellers. In our Sales Mastery program, QCSS teaches sales teams how to hold the line on value, and most importantly, reach a final agreement.

Sales Training • Sales Coaching

Set Intro Meeting

QCSS sets ‘em up. You knock ‘em down.

Getting the first meeting is hard if you’re not working at this constantly. That’s what we do. We have the people, the processes and the tech to run always on appointment setting. Give us the leads you generated at the industry conference and we will turn those into meetings. Give us your list of desirable prospects and we’ll get you connected.

Appointment Setting • Scripting • Outbound Calling • Email Marketing • Meeting Quality Reports

Discovery Support

Great Discovery that leads to best-fit proposals

What sales skills most drive effective Discovery? Uncovering the root cause beneath the surface that drives a prospect’s challenges and asking great questions that make your prospect think. QCSS helps Business Development teams run a Discovery process that results in best-fit proposals for your prospects.

Support for Discovery also involves great content that helps prospects better understand their challenges and your solutions. QCSS Content and Email Marketing ride shotgun with your Biz Dev team throughout Discovery.

Sales Training • Sales Coaching • Content Marketing • Email Marketing

Increase

Customer Retention

Customer Retention starts at Onboarding. Every step that follows the initial deal influences your ability to renew and expand the account.

QCSS helps you retain customers too, with onboarding and customer care services. We give your customers the TLC they expect, we help you upsell to existing customers, and , we make sure you never miss a renewal or repeat order.

Our work enables you to

Increase business revenue; grow your business
Reduce customer churn rate; increase customer earn rate
Enhance Customer Satisfaction and NPS, two prime indicators of a healthy business

Increase Performance at Every Step in New Customer Acquisition

New Customer Welcome

A great first experience

Give your new customer a warm welcome. Start with a call or email from our Omni-channel Contact Center to go over the onboarding process and an introduction to your team members and support resources. Top it off with a handwritten thank from our Aria cards division.

Outbound Contact • Aria Cards • Content Marketing

Customer Setup

A little help goes a long way

Let’s help your new customer get a fast start to the investment they just made with your company. Our Service Center team members will get them setup to start using and benefiting from your products and services right away. A mix of calls and emails can speed their adoption and, most important, their satisfaction.

Outbound Contact • Email Marketing

Customer Training

Great training is a great sales tool

Communication is core strength of QCSS. Our Marketing Services team can help you develop and deliver awesome training content that differentiates your business and improves your SEO.

Working with your team, we can create a training content plan, produce the content, and even deliver the content, either through email or training webinars.

Training Design • Training Content Creation • Train the Trainer • Email Marketing • Outbound Inbound Contact

Adoption

Early check-in on customer satisfaction

Don’t let issues early in the adoption cycle go undetected. Our Service Center can check-in with your new customers to gauge satisfaction and probe for any unreported issues.

Add to a positive customer experience and gain intel on product / service adoption.

Outbound Contact • Email Marketing • Customer Satisfaction Survey • CSAT Analysis & Reporting

Level 1 Contact

Moment of truth time to shine

When you customer has an issue, the last thing they want is voice mail. Whether they call or use online help, our Service Center is your 1st line of customer service. Our Services Team is your Services Team. We make sure you shine when your customer needs you most.

Inbound Contact • Online Chat

Issue Identification

Get the issue in the right hands

Our Service Center take the call, identifies the issue, logs the issue, and communicates the issue to your service operations team. We get the issue to the people to solve it. That’s your first touch. That’s efficiency.

Inbound Contact • Online Chat

Follow-up

Post-resolution check-in

Another chance to shine. Our service team can follow up post-resolution to gauge your customer’s level of satisfaction with the issue resolution. Customer’s appreciate the follow-up and we’ll capture any valuable insight they offer to strengthen your business.

Outbound Contact

Renewal

Never miss a customer renewal

Our Sales Center fills in the gaps on customer renewals. When customers miss the email, we make the call. When the renewal needs attention from your BD team, we set up the appointment. And, no matter how the renewal happens, your customer will appreciate the hand written thank you we send.

Outbound Contact • Email Marketing • Payment Processing • Aria Cards

Upsell

ROI on Your Latest Product Upgrade

Early sales are critical to the ROI of any product extension. Our Sales Center can canvass your entire customer base with calls to introduce new solutions, set appointments for your sales team, or process orders on the spot.

Outbound Contact • Inbound Contact • Email Marketing • Aria Cards

Cross Sell

Expand accounts. Expand your bottom line.

First, our Sales Center stimulates awareness and interest in other products and services. Second, we field in coming inquiries. Third, our SDR’s tee up appointments for your field sales reps, or close the sale right there.

Inbound Contact • Outbound Contact • Email Marketing • Aria Cards

Customer Onboarding

New Customer Welcome

A great first experience

Outbound Contact • Aria Cards • Content Marketing

Customer Training

Great training is a great sales tool

Outbound Contact • Aria Cards • Content Marketing

Customer Setup

A little help goes a long way

Outbound Contact • Aria Cards • Content Marketing

Adoption

Early check-in on customer satisfaction

Outbound Contact • Aria Cards • Content Marketing

Your Sales. Easy. And We Make You Look Good.

888.229.7046

sales@qcssinc.com