Inbound Services
B2B, B2C, Associations, Nonprofits.
QCSS. We have the people, the chops and the tech to turn every inbound call into a great customer experience.
Customer Inquiry Handling
Turn inquiries into prospects.Order and Payment Processing
Phones happen. Expert handling when business calls in.Direct Response Handling
Never miss a drop of demand capture.Customer Support Call Handling
Solve your customer’s issue. Increase your CSAT.Tier-1 Help Desk Services
Less cost and a better customer experience.E-Commerce Customer Service
Support at the moment of decision.Recall Processing
Less cost and a better customer experience.Live Chat
Delight your customer with a great chat experience.Virtual Receptionist
Save time and money and increase CSAT.Reduce costs. Streamline operations. Improve customer experience.
These are the outcomes you can expect working with the QCSS Inbound Contact Center.
QCSS applied phone support best practices to build an omni-channel high-touch support solution. Our team mapped out processes, built FAQ’s, created a knowledge base, established customized customer support protocols, created email response templates, and streamlined the tracking of orders. We knew the importance of developing an enhanced customer service support model serving potentially frantic mothers that resulted in more efficiencies, reduction of hold times, faster response times and ultimately, a better customer experience.
K.T., FOUNDER & CEO
Opportunity
A start-up e-commerce company in the motherhood products & services space came to us because they needed to entirely redesign their customer service phone support in order to win a new enterprise account in Silicon Valley.
Solution
QCSS applied phone support best practices to build an omni-channel high-touch support solution. Our team mapped out processes, built FAQ’s, created a knowledge base, established customized customer support protocols, created email response templates, and streamlined the tracking of orders. We knew the importance of developing an enhanced customer service support model serving potentially frantic mothers that resulted in more efficiencies, reduction of hold times, faster response times and ultimately, a better customer experience.
Result
In just 4 weeks, we built out their entire omni-channel customer support solution. The agents were trained in handling calls with empathy which led to raving reviews online. Our client landed more Silicon Valley contracts and referrals due to the excellent service provided, setting them up to triple their company revenue in just one year!
When You Partner with QCSS, You Have Access to
Inbound solution design
Right Size & Scale Solutions
Trained Inbound Professionals Who Pivot on the Fly
Continuous Improvement
Program
Reporting
