Customer Service · 100% U.S.-Based
Customer service that keeps customers.
Retention-grade support across phone, email, and chat, delivered by U.S.-based agents who treat every interaction as a chance to deepen the relationship — not just close a ticket.
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What customer service covers
OMNI
Phone, email & chat
One consistent standard across every channel your customers use.
RESOLVE
Issue resolution
First-contact resolution that fixes the problem and the feeling.
RETAIN
Retention & save
Cancellation saves and win-back handled by agents trained to keep customers.
ACCOUNT
Account & billing
Billing questions, updates, and account changes managed accurately.
CSAT
CSAT & feedback
Satisfaction tracked and voice-of-customer captured on every interaction.
BRAND
In your brand voice
Agents represent you, trained on your products, tone, and standards.
How it works
01
Learn your customer
We map journeys, common issues, and the moments that decide loyalty.
02
Build the standard
Playbooks, tone, and systems access tuned for retention.
03
Staff U.S. agents
A dedicated onshore team goes live, coached daily on quality and CSAT.
04
Grow lifetime value
We track CSAT, saves, and repeat rate, and keep improving them.
90%+
CSAT target
Omni
Phone, email, chat
Save
Retention-trained
100%
U.S.-based agents
Illustrative program targets — replace with your account's baselines.
Frequently asked
Why outsource customer service to QCSS?
Because support is a retention lever, not a cost center. QCSS runs U.S.-based teams trained to resolve fast and keep customers, protecting lifetime value while freeing your team to focus on the core business.
Which channels do you cover?
Phone, email, and chat, held to one consistent standard so customers get the same experience everywhere.
Can you handle cancellations and saves?
Yes. Our agents are trained on retention and win-back, turning at-risk moments into keeps.
Are agents U.S.-based?
Yes — 100% U.S.-based and U.S.-managed, woman-owned and WBENC-certified, serving clients since 1991.
Turn support into loyalty.
Share your channels and volume. We’ll design a retention-grade customer service program around them.
Get a growth plan