Virtual Sales Assistant — Why Do You Need Them?

December 18

While virtual sales assistants have been mainstream for a while now, the COVID 19 pandemic has brought this valuable resource more to the forefront than ever.

The drive for most companies is to gain full automation by 2020, even with the pandemic. Automation does sound attractive, especially when considering the cost benefits. However, the human element necessary for sales can not be replicated by automation and robotics. This is why the support provided by a virtual sales assistant would be an asset for any business.

Marketing funnels, emails, posts, blogs, and so many other virtual parchments are making an impact in the real world. Wouldn’t it be great to have a virtual sales assistant who makes an increase in sales possible? 

Virtual Sales Assistant For Small Business Owners

A virtual sales assistant is someone who helps you to target the people who are interested in a product or service offered. They are equipped with tools that allow them to locate the best leads using a variety of platforms. Keeping sales opportunities available for the business they work for is their central focus. 

The virtual sales assistant also performs a variety of tasks which include making outbound calls on the business’ behalf, handling FAQs and much more. A small business owner would surely experience an increase in sales with the right assistance. A virtual assistant can easily navigate through the virtual aspects of your sales while you handle the real world deliveries of excellence. 

Benefits Of A Virtual Sales Assistant 

There are several benefits which a company may experience while utilizing the assistance of a virtual sales assistant. These benefits include:

  • Cost-Effective, Optimal Support

Your company’s customers can experience high-end customer service without the high annual salary to match. Additionally, your company does not have the responsibility of training or providing the equipment necessary to the virtual sales assistant. Yet your callers will gain the experience of an in-house sales representative, for a fraction of the cost.

Also, because the sales are done using virtual means, your company has access to a team of virtual members who are ready to assist. This helps with the absenteeism, vacations, sickness, and lateness of an on-site receptionist which actually costs your business revenue.

  • Human Touch Can Help Create Customer Loyalty

Some of the technology being used to, for example, improve sales funnels and navigate through social media platforms may seem challenging. Additionally, the drive of many businesses toward automation has significantly reduced human interaction. The human element allows the customer to connect to someone who can provide the discussion to fuel the interest and ultimate sale.

Many companies underestimate the value of human interaction in developing trust and customer loyalty. Yet with the assistance of the right virtual sales assistant, your business is able to provide that human element which is on a significant decline. 

  • Potential Sale With Every Answered Call

In order to deliver excellence in the virtual arena, one must ensure that they are trained and up-to-date with the software and tools necessary. This is usually a rather costly venture. However, a virtual sales assistant’s training is not your concern, but you will surely benefit from expertise. 

  • Focus On Your Improving Your Business

On a day to day basis, challenges emerge which have to be swiftly dealt with to avoid negative impact to your company as a whole. With the right assistance, these challenges can be addressed. Finding sales for your product or services does not have to steal your company’s focus. 

Do you think that your company could benefit from the assistance of a virtual sales assistant? Contact us today for further details.

Quality Customer Service & Sales

Call Center and Contact Solutions

Established in 1991, QCSS Inc. is a network of multi-channel BPO customer contact centers specializing in inbound and outbound communications. We handle millions of interactions on behalf of our clients annually in our U.S. based contact centers. QCSS is dedicated to providing best-in-class services, to your customers, members, donors, partners, and prospects.

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