“SUCCESSFUL people are simply people who learn to solve their problems… They are not people without problems”

Reporting and Statistics:

Reporting and Statistics:

Our clients are provided with statistics that assist you in evaluating the progress of the campaign, list selection, accuracy, and penetration. Customized reporting allows you to receive advanced statistics about every call. You can drill down elements like reach rate, talk time per presentation, calls per hour, and sales per hour which then allows changes to be made to give you the best production possible.

QCSS Reporting Capabilities include:

Project & Workforce reports

Online Web Reports in Q-Exchange

Complete Transactional Reports

Advanced Customized Reports

Project & workforce report:

These reports present information packed graphs and columnar data in a colorful, easy to read format for any time period you want. View critical information on the following:

Service Level Reports

Agent Productivity Reports

Product Productivity Reports

Hourly Productivity Reports & more

Contact us today and find out more about our full spectrum of inbound client engagement and outbound services.

Web reports in Q-Exchange:

Web reports in Q-Exchange:

QCSS can provide reports in a browser-compatible format via our Q-Exchange Portal. Our clients can view information with a click of a mouse, at their convenience.

Complete Transaction Reports:

Complete Transaction Reports:

Our system captures & provides a complete history of each and every contact transaction. This is critical to analyze customer issues and for regulatory purposes.

Advance optional customized reports:

Advance optional customized reports:

QCSS can provide optional advanced customized reports according to our client’s needs.

Quality Customer Service & Sales

Call Center and Contact Solutions

Established in 1991, QCSS Inc. is a network of multi-channel BPO customer contact centers specializing in inbound and outbound communications. We handle millions of interactions on behalf of our clients annually in our U.S. based contact centers. QCSS is dedicated to providing best-in-class services, to your customers, members, donors, partners, and prospects.

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Contact Information

Corporate Headquarters

QCSS, Inc.

21925 W. Field Parkway

Deer Park , IL 60010

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