PROCESSES

We provide Multichannel, Inbound Customer Support and Outbound Telesales, Appointment Settings, And Lead Generation Solutions.

QCSS intelligently utilizes these tools and data, to create more opportunity and increase productivity; which provides a better RETURN ON INVESTMENT(ROI) for our clients.

We have created and standardized processes using data & best practice metrics, in order to define and control the rules of our operation- making the Q-Way one of the best in the business.

These processes are then used for some of the following functions:

Customer Service

Training

Quality Assurance

Workforce Management

Performance Management

Sales

Operations etc.

QCSS… the right team for you.

Contact us today and find out more about our full spectrum of inbound client engagement and outbound services.

DOWNLOADS

Download our Customer Service Process Chart

Download Partnership Set-Up Needs

Download our Project Setup Workflow

Download a Glossary of Call Center Terms

QCSS ROI Calculator

Reach Us Here:

CALL US: 888.229.7046

Sales@qcssinc.com

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