MISSION STATEMENT

TEAMWORK “Snowflakes are one of nature’s most fragile things,- but just look what they can do when they stick together.”

Vision Statement

QCSS embraces communication & innovation to transform human interactions into powerful & passionate customer experiences.

Vision Statement

QCSS embraces communication & innovation to transform human interactions into powerful & passionate customer experiences.

Contact us today and find out more about our full spectrum of inbound client engagement and outbound services.

Core Values

Honesty through Integrity

Our company is governed by a strict moral code and Christian values. We maintain our strong value system by keeping and delivering on promises, adhering to the “Golden Rule”, and measuring our moral fiber by the results we achieve with our employees, clients and partners.

Communication

We passionately listen to our client’s needs; we nurture each relationship with respect, care, and understanding. We are proactive in problem solving, and set clear concise goals with both our employees and clients.

Accountability

We come to work with the desire to serve. We strive for exceptional results and professionalism by trusting each other, taking responsibility for our actions, following through and seeing the big picture. This is “The Q Factor.”

Teamwork

We help accomplish each other’s goals. We have the freedom to create and innovate as part of this special family. Like puzzle pieces, we know the sum is greater than the parts; that by working together, we will create the greatest outcome for everyone.

Quality

We take enormous pride in our work and go the extra mile to turn our clients into raving fans. We go to extraordinary lengths with attention to detail, in order to produce nearly flawless work. Our quest for perfection is known as – The QCSS Way.

Vision Statement

QCSS embraces communication & innovation to transform human interactions into powerful & passionate customer experiences.

Honesty through Integrity

Our company is governed by a strict moral code and Christian values. We maintain our strong value system by keeping and delivering on promises, adhering to the “Golden Rule”, and measuring our moral fiber by the results we achieve with our employees, clients and partners.

Communication

We passionately listen to our client’s needs; we nurture each relationship with respect, care, and understanding. We are proactive in problem solving, and set clear concise goals with both our employees and clients.

Accountability

We come to work with the desire to serve. We strive for exceptional results and professionalism by trusting each other, taking responsibility for our actions, following through and seeing the big picture. This is “The Q Factor.”

Teamwork

We help accomplish each other’s goals. We have the freedom to create and innovate as part of this special family. Like puzzle pieces, we know the sum is greater than the parts; that by working together, we will create the greatest outcome for everyone.

Quality

We take enormous pride in our work and go the extra mile to turn our clients into raving fans. We go to extraordinary lengths with attention to detail, in order to produce nearly flawless work. Our quest for perfection is known as – The QCSS Way.

Quality Customer Service & Sales

Call Center and Contact Solutions

Established in 1991, QCSS Inc. is a network of multi-channel BPO customer contact centers specializing in inbound and outbound communications. We handle millions of interactions on behalf of our clients annually in our U.S. based contact centers. QCSS is dedicated to providing best-in-class services, to your customers, members, donors, partners, and prospects.

Recent Posts

Contact Information

Corporate Headquarters

QCSS, Inc.

21925 W. Field Parkway

Deer Park , IL 60010

Follow Us At

Certifications and Memberships