MEDICAL CONTACT CENTER

MEDICAL CONTACT CENTER

It’s winter and the flu season is in full swing. The flu virus is spreading like wildfire. Plus, with different symptoms manifesting for different individuals, emergency rooms may soon be overrun with sick people. Yet this does not need to be the case. Partnering with...
HEALTHCARE AND MEDICAL CALL CENTER BENEFITS

HEALTHCARE AND MEDICAL CALL CENTER BENEFITS

Can you believe that approximately two-thirds of the hospitals in the US utilize a medical call center? Well, that’s the truth. Be the service inbound or outbound, a health care call center affords numerous benefits to health care providers. The top benefit being that...
US-BASED HEALTHCARE CALL CENTER SERVICES

US-BASED HEALTHCARE CALL CENTER SERVICES

It’s another busy day at your health care office. The phone is ringing, every minute it seems, but your highly trained staff are unable to sufficiently manage the calls flooding in. Patients are walking in needing varying levels of medical attention. This means that...
CUSTOMER SERVICE PHONE ETIQUETTE TIPS

CUSTOMER SERVICE PHONE ETIQUETTE TIPS

When customers call your business, they are seeking information and want someone to provide it in a timely fashion. Yet to facilitate a favorable customer service experience, call operators must practice good phone etiquette. This means that proper customer service...