BLOGS

How to Build a Team That Loves Working For You

How to Build a Team That Loves Working For You

“Culture is simply a shared way of doing something with a passion.”  – Brian Chesky, Co-Founder, CEO, Airbnb If you’ve ever held a job with poor work culture, you probably know just how unpleasant an experience it can be. Power-tripping bosses, unprofessional...

How to Choose The Best Call Center For Your Business

How to Choose The Best Call Center For Your Business

"Every great business is built on friendship."  -JC Penney JC Penney hit the nail on the head when he said, “Every great business is built on friendship”. It’s totally true — When you foster a strong, positive relationship with the customer, your business will...

7 Tips For Consistently Unbeatable Customer Service

7 Tips For Consistently Unbeatable Customer Service

"Good customer service costs less than bad customer service." -Sally Gronow Having a product that your consumers love is great, but it’s only half the equation. Your customer service is the other half — And if it’s unreliable, unhelpful, or difficult to use, then you...

The Benefits of A Good Business Reputation

The Benefits of A Good Business Reputation

Having a positive online reputation leads to higher trust, more credibility, better talent, and less risk. Your online business reputation matters now more than ever. Getting found on the first page of a Google search is one thing, but what your leads see when they...

Understanding & Achieving REVENUE GROWTH

Understanding & Achieving REVENUE GROWTH

So here comes another annual meeting where the different departments present reports updating their progress at the close of the financial year. It’s expected that every department has contributed in some significant way to the revenue generated for that year. So… how...

HOW TO RECEIVE LOVE IN CUSTOMER SERVICE

HOW TO RECEIVE LOVE IN CUSTOMER SERVICE

Can you name a nine letter word that is absolutely necessary to succeed in any business? If you can’t, we can. That word you’re looking for is REFERRALS. We know that getting referrals is easier said than done. Which brings us to the next question:  How does a...

Be Grateful and Reward Loyal Customers

Be Grateful and Reward Loyal Customers

What can marketers do with their loyalty programs to earn greater trust, commitment and advocacy?  Without a thriving customer base, a business will simply fall flat. But a thriving customer base is the hallmark trait of a successful business! These customers are...