BLOGS

When was the last time you had a great customer experience? Do you remember what was great about it? Was it: the automated robot voice that controlled your experience? the maze of numbers and options that never let you talk to a human? the 90 minutes you...

The fact of the matter remains that your selected B2B call agency is going to do most of the interactions with your customers. They serve as the face of your product or service. Bearing this in mind, we’ve compiled a short list of call center customer service tips...

It’s the usual day when the customer service line rings once more. Without apprehension, you reach for the button to patch that call in. It’s a customer, named Cathy,  seeking some guidance. She wants to follow through with a scheduled pickup at one of your B2B’s...

While virtual sales assistants have been mainstream for a while now, the COVID 19 pandemic has brought this valuable resource more to the forefront than ever. The drive for most companies is to gain full automation by 2020, even with the pandemic. Automation does...

“Choosing the right call center for your business comes down to what your needs are. Learn as much as you can about the companies in the market, all the features they have to offer, and their pricing (including contract terms).” – The Business Journals; Twitter:...

Be honest with yourself, with all the additional services which your business provides, how much time is actually dedicated to answering the phone? The correct answer is - not enough.  This isn’t to say that, it doesn’t get answered eventually. But put yourself...

Just when you think that you’ve covered all the bases on your website, here comes a customer with a question for clarification on something. Or maybe another customer has a faulty report and would appreciate advice moving forward. Whatever the case, helpdesk solutions...

“A satisfied customer is one who will continue to buy from you, seldom shop around, refer other customers and in general be a superstar advocate for your business.” —Gregory Ciotti A satisfied customer is good news. It means you’ve fulfilled your promise to meet their...

"Create the kind of workplace and company culture that will attract great talent. If you hire brilliant people, they will make work feel more like play." — Sir Richard Branson What makes an organization a good place to work for employees? If you said it related to pay...

"When customers share their story, they're not just sharing pain points. They're actually teaching you how to make your product service, and business better. Your customer service organization should be designed to efficiently communicate those issues." — Kristin...