Understanding & Achieving REVENUE GROWTH

Understanding & Achieving REVENUE GROWTH

So here comes another annual meeting where the different departments present reports updating their progress at the close of the financial year. It’s expected that every department has contributed in some significant way to the revenue generated for that year. So… how...
HOW TO RECEIVE LOVE IN CUSTOMER SERVICE

HOW TO RECEIVE LOVE IN CUSTOMER SERVICE

Can you name a nine letter word that is absolutely necessary to succeed in any business? If you can’t, we can. That word you’re looking for is REFERRALS. We know that getting referrals is easier said than done. Which brings us to the next question:  How does a...
Be Grateful and Reward Loyal Customers

Be Grateful and Reward Loyal Customers

What can marketers do with their loyalty programs to earn greater trust, commitment and advocacy?  Without a thriving customer base, a business will simply fall flat. But a thriving customer base is the hallmark trait of a successful business! These customers are...
Delight Your Customers With Your Customer Service

Delight Your Customers With Your Customer Service

Delightion. Sounds like a silly term doesn’t it? It might be, but once you dive into the inbound marketing customer service support, it makes a bit of sense. You capture leads, convert those leads to customers, but then what? You want to retain them, right? So,...