AUTOMATED ANSWERING SERVICE VS TECH SALES ENABLEMENT

AUTOMATED ANSWERING SERVICE VS TECH SALES ENABLEMENT

“Welcome to Futuristic Services. We do wish you a great day. Your call is important to us. If you know the extension of the person you wish to speak to dial it now. Press 1 for our….” said the recording. Mia tapped her pencil impatiently. She wanted to cancel an order...
UNDERSTANDING CUSTOMER EXPECTATION

UNDERSTANDING CUSTOMER EXPECTATION

It’s the usual day when the customer service line rings once more. Without apprehension, you reach for the button to patch that call in. It’s a customer, named Cathy,  seeking some guidance. She wants to follow through with a scheduled pickup at one of your B2B’s...
THE 5 BENEFITS OF REAL-TIME RESPONSE

THE 5 BENEFITS OF REAL-TIME RESPONSE

5 Benefits Of  A Phone Answering Service Customers experiencing real-time problems require real-time response! Imagine that you’re a customer experiencing difficulty with a purchase and you require immediate assistance. Warranties are for a limited time and you...