Client Support and Relation

Client Support and Relation

When was the last time you had a great customer experience? Do you remember what was great about it? Was it: the automated robot voice that controlled your experience? the maze of numbers and options that never let you talk to a human? the 90 minutes you...
Call Center Customer Service Tips

Call Center Customer Service Tips

The fact of the matter remains that your selected B2B call agency is going to do most of the interactions with your customers. They serve as the face of your product or service. Bearing this in mind, we’ve compiled a short list of call center customer service tips...
Understanding Customer Service Expectations

Understanding Customer Service Expectations

It’s the usual day when the customer service line rings once more. Without apprehension, you reach for the button to patch that call in. It’s a customer, named Cathy,  seeking some guidance. She wants to follow through with a scheduled pickup at one of your B2B’s...
Virtual Sales Assistant — Why Do You Need Them?

Virtual Sales Assistant — Why Do You Need Them?

While virtual sales assistants have been mainstream for a while now, the COVID 19 pandemic has brought this valuable resource more to the forefront than ever. The drive for most companies is to gain full automation by 2020, even with the pandemic. Automation does...