by QCSSAdmin | Oct 1, 2020 | QCSS Blogs
We have an idea of what great customer service is. How many of us actually put that into practice? What are your company policies when it comes to providing excellent customer service? Are you treating customers how you’d like to be treated? Great customer...
by QCSSAdmin | Sep 25, 2020 | QCSS Blogs
First, there were goods. Then came services. And today, it’s all about experiences. In today’s economy, it’s all about experiences. So when it comes to customers, there’s been a shift away from ‘customer service’ towards a more holistic view — the customer...
by QCSSAdmin | Sep 18, 2020 | QCSS Blogs
“Culture is simply a shared way of doing something with a passion.” – Brian Chesky, Co-Founder, CEO, Airbnb If you’ve ever held a job with poor work culture, you probably know just how unpleasant an experience it can be. Power-tripping bosses, unprofessional...
by QCSSAdmin | Sep 9, 2020 | QCSS Blogs
“Every great business is built on friendship.” -JC Penney JC Penney hit the nail on the head when he said, “Every great business is built on friendship”. It’s totally true — When you foster a strong, positive relationship with the customer, your...
by QCSSAdmin | Sep 2, 2020 | QCSS Blogs
“Good customer service costs less than bad customer service.” -Sally Gronow Having a product that your consumers love is great, but it’s only half the equation. Your customer service is the other half — And if it’s unreliable, unhelpful, or difficult to...
