by QCSSAdmin | Jul 2, 2020 | QCSS Blogs
Delightion. Sounds like a silly term doesn’t it? It might be, but once you dive into the inbound marketing customer service support, it makes a bit of sense. You capture leads, convert those leads to customers, but then what? You want to retain them, right? So,...
by QCSSAdmin | Jun 25, 2020 | QCSS Blogs
Creating a loyal fan base can help you cut marketing costs and save time — which you can then spend focusing on your business. I saw a guy jogging near my home recently. That’s not unusual. But the guy has an enormous Puma Hybrid Astro logo prominently tattooed...
by QCSSAdmin | Jun 17, 2020 | QCSS Blogs
The more empathy you have with your customers, the more they will value their relationship with you – and your products. Great communication is, at its core, a two-way street. One person is speaking, while the other is listening. But in the age of modernized...
by QCSSAdmin | Jun 10, 2020 | QCSS Blogs
Answering the phone is serious business. What’s on the other end of your phone line? Excellent customer service is about meeting your customer where they’re at. But sometimes this can be a bit nerve wracking for customer service representatives, as not all...
by QCSSAdmin | May 28, 2020 | QCSS Blogs
Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices. – The New York Times Almost none of us were expecting a global pandemic. The economic impact has been...
