PROCESSES
We provide Multichannel, Inbound Customer Support and Outbound Telesales, Appointment Settings, And Lead Generation Solutions.
QCSS intelligently utilizes these tools and data, to create more opportunity and increase productivity; which provides a better RETURN ON INVESTMENT(ROI) for our clients.
We have created and standardized processes using data & best practice metrics, in order to define and control the rules of our operation- making the Q-Way one of the best in the business.
These processes are then used for some of the following functions:
Customer Service
Workforce Management
Operations etc.
Training
Performance Management
Quality Assurance
Sales
QCSS… the right team for you.
Contact us today and find out more about our full spectrum of inbound client engagement and outbound services.
DOWNLOADS
Download our Customer Service Process Chart
Download Partnership Set-Up Needs
Download our Project Setup Workflow
Download a Glossary of Call Center Terms
QCSS ROI Calculator
