PROCESSES

We provide Multichannel, Inbound Customer Support and Outbound Telesales, Appointment Settings, And Lead Generation Solutions.

QCSS intelligently utilizes these tools and data, to create more opportunity and increase productivity; which provides a better RETURN ON INVESTMENT(ROI) for our clients.

We have created and standardized processes using data & best practice metrics, in order to define and control the rules of our operation- making the Q-Way one of the best in the business.

These processes are then used for some of the following functions:

Customer Service
Workforce Management
Operations etc.
Training
Performance Management
Quality Assurance
Sales

QCSS… the right team for you.

Contact us today and find out more about our full spectrum of inbound client engagement and outbound services.

DOWNLOADS

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Download our Customer Service Process Chart

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Download Partnership Set-Up Needs

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Download our Project Setup Workflow

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Download a Glossary of Call Center Terms

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QCSS ROI Calculator