About QCSS, Inc.

Founded in 1991, QCSS is a USA based WBENC and PCI Certified inbound-Outbound BPO Call Center specializing in multichannel customer support solutions. QCSS has multiple locations situated in the Midwest that ensure redundancy and a skilled workforce. QCSS’s mission is embracing communication and innovation to transform human interactions into powerful and passionate customer experiences. Providing meaningful interactions through customer care allows our clients to enjoy a support center that drives growth for their organizations.

Call Centers

How QCSS helped a start up e-commerce company to triple their revenue in one year.

Call Centers

How QCSS helped a start up e-commerce company to triple their revenue in one year.

QCSS has multi-channel call centers with both inbound and outbound outsourced service support and handwritten direct services.

4 Locations in the Midwest: in Corporate Headquarters Deer Park IL with other locations in St. Cloud, MN and Monona, IA

24 X 7 X 365 operation

100% U.S. based staff

PCI Compliant

WBENC & WOSBC Certified

Our Values

Honesty through Integrity

Our company is governed by a strict moral code and Christian values. We maintain our strong value system by keeping and delivering on promises, adhering to the “Golden Rule”, and measuring our moral fiber by the results we achieve with our employees, clients and partners.

Communication

We passionately listen to our client’s needs; we nurture each relationship with respect, care, and understanding. We are proactive in problem solving, and set clear concise goals with both our employees and clients.

Quality

We take enormous pride in our work and go the extra mile to turn our clients into raving fans. We go to extraordinary lengths with attention to detail, in order to produce nearly flawless work. Our quest for perfection is known as – The QCSS Way.

Accountability

We come to work with the desire to serve. We strive for exceptional results and professionalism by trusting each other, taking responsibility for our actions, following through and seeing the big picture. This is “The Q Factor.”

Teamwork

We help accomplish each other’s goals. We have the freedom to create and innovate as part of this special family. Like puzzle pieces, we know the sum is greater than the parts; that by working together, we will create the greatest outcome for everyone.

Our Values

Honesty through Integrity

Our company is governed by a strict moral code and Christian values. We maintain our strong value system by keeping and delivering on promises, adhering to the “Golden Rule”, and measuring our moral fiber by the results we achieve with our employees, clients and partners.

Communication

We passionately listen to our client’s needs; we nurture each relationship with respect, care, and understanding. We are proactive in problem solving, and set clear concise goals with both our employees and clients.

Quality

We take enormous pride in our work and go the extra mile to turn our clients into raving fans. We go to extraordinary lengths with attention to detail, in order to produce nearly flawless work. Our quest for perfection is known as – The QCSS Way.


Accountability

We come to work with the desire to serve. We strive for exceptional results and professionalism by trusting each other, taking responsibility for our actions, following through and seeing the big picture. This is “The Q Factor.”

Teamwork

We help accomplish each other’s goals. We have the freedom to create and innovate as part of this special family. Like puzzle pieces, we know the sum is greater than the parts; that by working together, we will create the greatest outcome for everyone.

Vision Statement

QCSS embraces communication & innovation to transform human interactions into powerful & passionate customer experiences.

Call Centers Services

How QCSS helped a start up e-commerce company to triple their revenue in one year.

Inbound Customer Service Support

Answering Services

Platform Support

Email Response

Appointment Setting

Lead Generation

Telesales

Fundraising

Event Registration

Surveys

Hand addressing

Handwritten cards

Inserts & fulfillment

Integrated calls and cards follow-up

Hand writers, Autopen-Real Pen Services

Locations

How QCSS helped a start up e-commerce company to triple their revenue in one year.

Illinois -Deer Park

Corporate Headquarters

21925 W. Field Parkway

Suite 210

Deer Park, IL 60030

Local: 847.229.7046

Toll-Free: 888.229.7046

Minnesota-St. Cloud

Minnesota-St. Cloud

Aria Communications

(A QCSS Company)

717 West St. Germain

St. Cloud, MN 56301

Phone: 800.955.9924

Minnesota-Waite Park

Handwritten Mail

Fulfillment Facility

208 3rd Street N.

Waite Park, MN 56387

Phone: 800.955 9924

Iowa-Monona

Iowa-Monona

Monona, IA 52159

Local: 563.539.8300

Quality Customer Service & Sales

Call Center and Contact Solutions

Established in 1991, QCSS Inc. is a network of multi-channel BPO customer contact centers specializing in inbound and outbound communications. We handle millions of interactions on behalf of our clients annually in our U.S. based contact centers. QCSS is dedicated to providing best-in-class services, to your customers, members, donors, partners, and prospects.

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Contact Information

Corporate Headquarters

QCSS, Inc.

21925 W. Field Parkway

Deer Park , IL 60010

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Certifications and Memberships