DEMAND GENERATION VS LEAD GENERATION

DEMAND GENERATION VS LEAD GENERATION

Are you running a profitable business or are you barely staying afloat? Business is great and you’ve got a well-established brand which is distinguished from other competitors. Your business has this product, we’ll call it – ‘Q’. Q promises to be this innovative...
Appointment Setting Services

Appointment Setting Services

Answering the phone is a serious business.  The screen of your cell lights up in the darkness. You’re in a daze but the ringing persists. Who could it be? You don’t recognize the number but you answer. It’s an unfamiliar voice asking if you have a minute to spare...
CUSTOMER SERVICE VS CUSTOMER EXPERIENCE

CUSTOMER SERVICE VS CUSTOMER EXPERIENCE

Excellent Customer Service vs The Overall Customer Experience Two friends are having a discussion about their experience while shopping online. Each friend tries to outdo the other as they compare the positive and negative experiences they’ve had while shopping for...
CALL CENTER SERVICES

CALL CENTER SERVICES

Call Center Services – Identifying the needs of your Company Tired of your team dropping the ball by simply not picking up the phone. Or missing those once in a lifetime opportunities when all you had to do was pick up the phone and dial the number. You’re one...
THE 6 QUALITIES OF GREAT CUSTOMER SERVICE

THE 6 QUALITIES OF GREAT CUSTOMER SERVICE

We have an idea of what great customer service is. How many of us actually put that into practice? What are your company policies when it comes to providing excellent customer service? Are you treating customers how you’d like to be treated?  Great customer...